Yvonne Gianinni Barbosa
@yvonnegianinnibarbos
Customer Service & Digital Support Specialist at Concentrix Brazil, resolving customer inquiries through chat, email, and helpdesk.
BrazilWhat I'm looking for
At Concentrix Brazil Outsourcing Ltd., I supported customers through chat, email, and helpdesk systems, using Zendesk, Slack, Jira, and BKO to create and track tickets. I also handled inquiries about financial operations and US Dollar currency exchange.
At WAITS Information Technology Solutions Ltd., I provided remote technical support, resolved tickets, and maintained Office 365 environments, Exchange, Azure AD, TeamViewer, and network printers. Earlier, I supported customers at GOL Intelligent Airlines Inc. through digital channels and assisted passengers with real-time flight status inquiries.
Experience
Work history, roles, and key accomplishments
Remote Digital Customer Support Agent
Concentrix Brazil Outsourcing Ltd.
May 2025 - Sep 2026 (1 year 4 months)
Delivered high-quality customer support via chat, email, and helpdesk/ticketing systems, ensuring fast and accurate resolutions. Utilized Zendesk, Slack, Jira, and BKO for ticket creation and process optimization.
Remote Digital Customer Support Agent
Concentrix Brazil Outsourcing Ltd.
May 2025 - Sep 2026 (1 year 4 months)
Delivered high-quality customer support via chat, email, and helpdesk/ticketing systems, ensuring fast and accurate resolutions. Utilized Zendesk, Slack, Jira, and BKO for ticket creation and process optimization.
Junior Technical Support Assistant
WAITS Information Technology Solutions Ltd.
Apr 2023 - Aug 2024 (1 year 4 months)
Provided structured remote technical support, resolving support tickets, routing user requests, and performing preventive maintenance. Configured and managed Office 365 environments, Exchange, Azure AD, TeamViewer, and network printers.
Junior Technical Support Assistant
WAITS Information Technology Solutions Ltd.
Apr 2023 - Aug 2024 (1 year 4 months)
Provided structured remote technical support, resolving support tickets, routing user requests, and performing preventive maintenance. Configured and managed Office 365, Exchange, Azure AD, TeamViewer, and network printers.
Remote Customer Service Representative
GOL Intelligent Airlines Inc.
Oct 2019 - Jun 2022 (2 years 8 months)
Provided customer service primarily across digital channels, chat, and customer care, addressing inquiries, service requests, and complaints. Monitored real-time flight statuses and offered live assistance to passengers.
Remote Customer Service Representative
GOL Intelligent Airlines Inc.
Oct 2019 - Jun 2022 (2 years 8 months)
Provided customer service primarily across digital channels, chat, and customer care, addressing inquiries, service requests, and complaints. Monitored real-time flight statuses and offered live assistance to passengers.
IT Support Intern
São Paulo Subprefecture (City Hall)
Apr 2018 - Nov 2019 (1 year 7 months)
Delivered end-user technical support and conducted preventive and corrective maintenance on computers and peripherals. Installed and configured software, operating systems, and network printers.
IT Support Intern
São Paulo Subprefecture (City Hall)
Apr 2018 - Nov 2019 (1 year 7 months)
Delivered end-user technical support and conducted preventive and corrective maintenance on computers and peripherals. Installed and configured software, operating systems, and network printers.
Education
Degrees, certifications, and relevant coursework
Anhembi Morumbi University
Bachelor's Degree, Systems Analysis & Development
Graduated in 2023 with a Bachelor's Degree in Systems Analysis & Development.
Anhembi Morumbi University
Bachelor's Degree, Systems Analysis & Development
Graduated in 2023 with a Bachelor's Degree in Systems Analysis & Development.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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