Yvonne Egbuna

I am an experienced Customer Service Associate with over 6 years of expertise in delivering exceptional customer support across various sectors, including technology and business analysis. My strong problem-solving skills and ability to build lasting relationships with clients have enabled me to thrive in dynamic environments. I am dedicated to ensuring customer satisfaction and collaborating effectively with teams to resolve issues efficiently.

In my current role at Planet Technology, I serve as the primary contact for customer inquiries, adeptly resolving product, service, and billing issues. I have streamlined the customer issue resolution process, significantly reducing response times and enhancing satisfaction rates through the effective use of Salesforce CRM. My previous experience as a Customer Support Analyst at Digital Ideal Growth Technologies allowed me to manage B2B and B2C client accounts efficiently while fostering partnerships with QA and development teams to address critical customer-impacting issues.