L GWK

Served as the primary customer-facing consultant for multinational enterprise clients, delivering end-to-end payroll implementations across APAC from discovery through post-go-live support. Mentored four implementation consultants and onboarded 5–6 new Project Managers.

Delivered end-to-end payroll implementations for multinational clients across APAC, managing customer issues and coordinating with cross-functional teams. Mentored implementation consultants and supported project manager onboarding.

Supported Whole-of-Government SAP HR implementation through stakeholder coordination, UAT management, vendor engagement and production readiness.

Provided Level 2 functional support for enterprise HRIS SaaS solutions, managing complex customer issues and escalations. Designed and managed the department's internship program and led process improvement initiatives.

Managed end-to-end ERP implementation and post-implementation support engagements, serving as the primary customer contact. Built and managed a delivery team and designed the department's internship program.

Supported syndicated loan and guarantee operations and contributed to the Temenos T24 migration through UAT and APAC user training.

Diploma in Business Studies with a focus on Marketing from Ngee Ann Polytechnic.

Earned the ITIL 4 Foundation Certification in 2020.