Yushra Petersen
@yushrapetersen
Experienced Office Manager & Community Advocate with strong administrative skills.
What I'm looking for
I am an experienced Office Manager and Community Advocate with a robust background in administration, donor relations, and nonprofit operations. My passion for community engagement drives my commitment to organizational efficiency and positive impact. I have a proven track record in financial administration, donor management, and project coordination, which has enabled me to strengthen donor relations and enhance fundraising efforts in my current role.
Throughout my career, I have successfully managed community engagement initiatives, ensuring financial sustainability and increasing donor retention. My experience includes coordinating payroll and compliance for multiple entities, which has honed my skills in financial transparency. I am highly adaptable, proactive, and dedicated to making a difference in the communities I serve.
Experience
Work history, roles, and key accomplishments
Office Manager
Hout Bay Community Crime Prevention
Sep 2016 - Present (8 years 9 months)
Strengthened donor relations and fundraising efforts, ensuring financial sustainability and increased donor retention. Coordinated payroll and compliance for four entities, ensuring financial transparency. Implemented and managed a Car Guard Project, improving financial inclusion for local car guards through digital payment solutions and formal community presence.
Outbound Customer Consultant
Lead Capital
Apr 2016 - Present (9 years 2 months)
Converted leads into successful sales, contributing to revenue growth. Assisted customers with immigration information for Canada, processing payments and completing evaluation forms.
Inbound Customer Consultant
Teleperformance
Jan 2016 - Present (9 years 5 months)
Assisted customers with billing queries and service activations, processing payments and handling service restrictions. Provided technical and account support to ensure customer satisfaction.
Office Administrator
Step Ahead Staffing
Sep 2011 - Present (13 years 9 months)
Managed switchboard operations, client interactions, invoicing, quotations, and bookings. Maintained filing systems, performed data entry, and updated spreadsheets for administrative purposes. Handled customer service, complaints, and sales inquiries while processing payments and maintaining financial records.
Education
Degrees, certifications, and relevant coursework
Hout Bay Secondary School
Grade 11 Completion, General Studies
Completed Grade 11 at Hout Bay Secondary School. The curriculum included subjects such as English, Afrikaans, Mathematics, Business Economics, Accounting, and Computer Science Literacy.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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