Open to opportunities

Yushra Petersen

@yushrapetersen

Message

Experienced Office Manager & Community Advocate with strong administrative skills.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to further engage with the community and utilize my administrative skills in a supportive and growth-oriented environment.

I am an experienced Office Manager and Community Advocate with a robust background in administration, donor relations, and nonprofit operations. My passion for community engagement drives my commitment to organizational efficiency and positive impact. I have a proven track record in financial administration, donor management, and project coordination, which has enabled me to strengthen donor relations and enhance fundraising efforts in my current role.

Throughout my career, I have successfully managed community engagement initiatives, ensuring financial sustainability and increasing donor retention. My experience includes coordinating payroll and compliance for multiple entities, which has honed my skills in financial transparency. I am highly adaptable, proactive, and dedicated to making a difference in the communities I serve.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Hout Bay Community Crime Prevention

Sep 2016 - Present (8 years 9 months)

Strengthened donor relations and fundraising efforts, ensuring financial sustainability and increased donor retention. Coordinated payroll and compliance for four entities, ensuring financial transparency. Implemented and managed a Car Guard Project, improving financial inclusion for local car guards through digital payment solutions and formal community presence.

Fundraising Financial Management Payroll Management Project Coordination Community Engagement Microsoft Office Xero Pastel Express Snapscan

Outbound Customer Consultant

Lead Capital

Apr 2016 - Present (9 years 2 months)

Converted leads into successful sales, contributing to revenue growth. Assisted customers with immigration information for Canada, processing payments and completing evaluation forms.

Sales Lead Conversion Payment Processing Communication

Inbound Customer Consultant

Teleperformance

Jan 2016 - Present (9 years 5 months)

Assisted customers with billing queries and service activations, processing payments and handling service restrictions. Provided technical and account support to ensure customer satisfaction.

Customer Service Billing Payment Processing Technical Support Account Management Communication

Office Administrator

Step Ahead Staffing

Sep 2011 - Present (13 years 9 months)

Managed switchboard operations, client interactions, invoicing, quotations, and bookings. Maintained filing systems, performed data entry, and updated spreadsheets for administrative purposes. Handled customer service, complaints, and sales inquiries while processing payments and maintaining financial records.

Invoicing Data Entry Customer Service Payment Processing Microsoft Office

Education

Degrees, certifications, and relevant coursework

Hout Bay Secondary School

Grade 11 Completion, General Studies

Completed Grade 11 at Hout Bay Secondary School. The curriculum included subjects such as English, Afrikaans, Mathematics, Business Economics, Accounting, and Computer Science Literacy.