Yury GrossmanYG
Open to opportunities

Yury Grossman

@yurygrossman

Experienced front desk clerk with a strong background in customer service.

Israel

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and experience in event planning, while also providing opportunities for growth and development within a dynamic team.

I am a dedicated front desk clerk with extensive experience in guest relationship management and a strong focus on customer satisfaction. Currently, I work at Blue Sea Marble Hotel, where I manage the booking process and oversee the room service team, ensuring that every guest has a pleasant stay. My previous role at Assemblage Boutique Hotel allowed me to hone my skills in concierge services and event planning, enhancing my ability to cater to diverse guest needs.

Before my career in hospitality, I spent over a decade in various sales and marketing positions at ExxonMobil in Moscow. My responsibilities included pricing management, financial analyses, and market research, which provided me with a solid foundation in business operations. I hold an MBA in Investment Management from Oil and Gas University, which complements my practical experience in the industry.

Experience

Work history, roles, and key accomplishments

BH
Current

Front Desk Clerk

Blue Sea Marble Hotel

Aug 2023 - Present (1 year 10 months)

Managed guest relationships and the booking process using Optima. Oversaw the room service team and ensured high levels of customer satisfaction during check-in and check-out.

AH

Front Desk Clerk

Assemblage Boutique Hotel

Jun 2023 - Oct 2023 (4 months)

Handled guest check-in and check-out processes, provided concierge services, and supervised cleaning and maintenance teams while planning and executing events.

EX

Various Positions in Sales and Marketing

ExxonMobil

Apr 2007 - Jan 2020 (12 years 9 months)

Engaged in pricing management, conducted financial analyses, performed market research, and executed marketing campaigns over a span of nearly 13 years.

Education

Degrees, certifications, and relevant coursework

OU

Oil and Gas University

MBA, Investment Management

1997 - 2002

Studied investment management at oil and gas enterprises, focusing on financial strategies and market dynamics within the energy sector.

Tech stack

Software and tools used professionally

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Yury Grossman - Front Desk Clerk - Blue Sea Marble Hotel | Himalayas