Open to opportunities

LILACH BALACIANO

@lilachbalaciano

Message

Seasoned professional with expertise in account management and customer service.

Israel

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a seasoned professional with extensive experience in account management, customer service, and sales within international and multicultural environments. My career spans over a decade, during which I have honed my analytical and organizational skills, allowing me to excel in fast-paced settings while maintaining a keen attention to detail.

Throughout my roles, I have demonstrated my ability to manage teams effectively, ensuring superior customer experiences and compliance with industry standards. Notably, I received the Annual Exceptional Customer Service award in 2012, highlighting my commitment to excellence. I am fluent in English, Hebrew, and French, which enhances my ability to connect with diverse clients and stakeholders.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Accounting Firm

Jan 2023 - Jan 2025 (2 years)

Managed scheduling and communications for a US CPA, organized meetings, and maintained records. Demonstrated strong organizational skills and attention to detail in a fast-paced environment.

Scheduling Communication Time Management Attention To Detail Multitasking Customer Service

Trading Desk and Compliance Officer

IsraTransfer

May 2019 - Oct 2021 (2 years 5 months)

Managed trading desk operations, ensured compliance with regulations, and provided timely responses to clients. Monitored for irregular activities and maintained high customer service standards.

Compliance Fraud Detection Customer Service Communication Problem Solving Time Management

Assistant Branch Manager

Bank of Montreal

Feb 2009 - Jan 2019 (9 years 11 months)

Led a team to achieve exceptional customer service and sales results. Managed customer relations, conducted performance assessments, and resolved escalated issues effectively.

Customer Management Sales Coaching Team Leadership Compliance Relationship Management

Customer Service Representative

TD Canada Trust

Jul 2004 - Feb 2009 (4 years 7 months)

Provided exceptional customer service and financial advice while ensuring compliance with credit file processing. Developed customized financial strategies for clients.

Customer Service Financial Advice Compliance Problem Solving Empathy Communication

Education

Degrees, certifications, and relevant coursework

Bank inhouse trainings

In-house Training, Banking and Finance

2009 - 2018

Completed various in-house training programs focusing on Anti-Money Laundering (AML), Know Your Customer (KYC), customer service, customer satisfaction, compliance, leadership, and feedback.