Open to opportunities

Yulia Bolobko

@yuliabolobko

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Enthusiastic HR assistant with 18 years in customer service.

Canada

Message

What I'm looking for

I am looking for a role that fosters employee engagement and supports a positive work culture.

I am an enthusiastic and multilingual HR assistant with over 18 years of experience in customer service, administration, and team coordination across the luxury, beauty, and retail industries. My strong interpersonal skills and attention to detail have consistently driven results in my roles. Recently, I completed HR Management studies in Ontario and am eager to apply my expertise in employee relations, recruitment, and workplace organization.

Throughout my career, I have managed scheduling and service coordination for VIP customers at Saks Fifth Avenue, facilitated home delivery for luxury products, and maintained personalized client follow-ups to ensure satisfaction. My diverse experience includes roles as a Beauty Consultant and Area Manager in Milan, where I promoted luxury beauty products and managed customer relationships. I am passionate about fostering positive work environments and supporting employee engagement initiatives.

Experience

Work history, roles, and key accomplishments

Digital & Personal Shopper Coordinator

Saks Fifth Avenue

May 2022 - Present (3 years 2 months)

Managed scheduling and service coordination for VIP customers, facilitating home delivery for luxury products. Maintained personalized client follow-ups to ensure satisfaction.

Customer Service Scheduling

Sale Associate

Zara

Aug 2021 - Present (3 years 11 months)

Delivered exceptional in-store customer service and supported cashier operations and merchandise deliveries. Promoted best-selling items and store campaigns.

Customer Service Cashier Operations Merchandising Retail Sales

Marketing and Advertising Manager

Engineering Equipment Limited

Sep 2019 - Present (5 years 10 months)

Led advertising campaigns and stakeholder communications for the company. Contributed to the company’s annual marketing budget planning.

Campaigns Marketing Strategy Project Management

Waitress (Language Immersion Program)

Piccola Cucina Restaurant

Feb 2019 - Present (6 years 5 months)

Delivered high-quality service as a waitress while attending English classes. Focused on providing excellent customer experience in a fast-paced environment.

Customer Service Restaurant Operations Food Service Communication Multitasking

Beauty Consultant & Hostess

Dior & Chanel - Rinascente Gallery / Sephora

Jul 2018 - Present (7 years)

Promoted luxury beauty products and assisted international clientele. Provided expert advice on beauty products and maintained high standards of customer service.

Product Promotion International Client Relations Customer Service Retail Sales

Area Manager

Vittorio Emanuele Showroom

Nov 2017 - Present (7 years 8 months)

Managed customer relationships, order processing, and invoicing for the showroom. Coordinated showroom sales and marketing activities, including sales control and payment requests.

Customer Relationship Management Order Processing Invoicing

Back Office Manager

Lux Group

Jun 2017 - Present (8 years 1 month)

Managed back-office activities including shipments, payments, and communication with customers and suppliers. Responsible for placing orders in the system and providing commercial activity support for the showroom.

Back Office Operations Payment Processing Customer Support

Business Assistant of Rivista Russa

Russian Newspaper

Nov 2016 - Present (8 years 8 months)

Coordinated client outreach and organized promotional events for the newspaper. Served as a liaison manager between Russia and Italy.

Event Management Promotional Activities Communication

Fashion Assistant

Volza Srl

Jan 2016 - Present (9 years 6 months)

Supported the sales team and visual merchandising efforts. Assisted with various tasks to ensure smooth sales operations and appealing product displays.

Sales Support Visual Merchandising Retail Operations Team Collaboration Display

Marketing & Education Assistant

Art Srl

Nov 2013 - Present (11 years 8 months)

Managed administrative and travel logistics for the company. Served as a receptionist for an online education platform.

Administrative Support Travel Coordination Logistics Management Receptionist Duties

Administrative Assistant

AD Studio Srl

Dec 2010 - Present (14 years 7 months)

Oversaw supplier communication and document management. Ensured efficient flow of information and proper record-keeping.

Supplier Communication Document Management Administrative Support Record keeping

Administrative Assistant

Domoupravlenie

Jan 2009 - Present (16 years 6 months)

Processed utility payments and customer transactions. Managed financial records and provided customer service for residents.

Payment Processing Customer Service Administrative Support

Fashion Assistant & Marketing Support

Moda Punto Ru

Oct 2005 - Present (19 years 9 months)

Provided sales assistance, set up showcases, and managed warehouse inventory. Participated as a model for advertising campaigns and contributed to marketing for new collections.

Visual Merchandising Campaigns Fashion Marketing

Preschool Teacher

Kalinka Preschool

Sep 2003 - Present (21 years 10 months)

Taught preschool-aged children and developed educational activities. Fostered a positive learning environment and managed classroom operations.

Classroom Management Curriculum Development Childcare

Education

Degrees, certifications, and relevant coursework

Trillium College

Diploma in Human Resources Management, Human Resources Management

Currently pursuing a Diploma in Human Resources Management at Trillium College, with an expected completion in May 2025. This program focuses on developing expertise in employee relations, recruitment, and workplace organization.

University of Vladikavkaz

Bachelor's Degree, Pedagogy & Methodology of Preschool Education

Completed a Bachelor's Degree in Pedagogy & Methodology of Preschool Education at the University of Vladikavkaz in 2012. This program provided a comprehensive understanding of early childhood education principles and teaching methodologies.

North Ossetian State Pedagogical Institute

College Diploma, Preschool Education

Obtained a College Diploma in Preschool Education from the North Ossetian State Pedagogical Institute in 2003. The curriculum focused on foundational knowledge and practical skills for educating preschool-aged children.