Open to opportunities

Yu Jung Yang

@yujungyang

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Experienced Business Development Manager with a focus on customer success.

South Korea

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What I'm looking for

I am looking for a role that values customer success and offers growth opportunities.

With a robust background in software renewal sales and customer success, I am Yujung Yang, currently serving as a Business Development Manager at TeckSquare. My role involves assisting international startups in navigating the South Korean market, where I have successfully onboarded five clients by generating over twenty business opportunities. My expertise lies in customer acquisition, market research, and project coordination across diverse industries, including Computer Hardware, Software, and Defense.

Prior to my current position, I held a Senior Professional role at S-Core, a subsidiary of Samsung SDS, where I managed service renewal sales for open-source software, achieving a remarkable 95% renewal rate. My experience spans multiple global software providers, enhancing my ability to communicate effectively with clients and develop impactful materials through cross-functional collaboration. I thrive in fast-paced environments that demand adaptability and resourcefulness, and I am committed to leveraging my skills to contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

TeckSquare

Jun 2022 - Present (2 years 11 months)

As a Business Development Manager, I developed business opportunities for Israeli startups in the Korean market, focusing on sectors like Computer Hardware & Software and Defense. I successfully onboarded 5 clients and coordinated large projects, enhancing cross-border collaboration.

Business Development Market Research Project Coordination Customer Acquisition Sales Presentations Onboarding Translation Tech Support CRM Management

Senior Professional

S-Core Co., Ltd.

Jun 2021 - Jun 2022 (1 year)

Managed service renewal sales for open source software, achieving a 95% renewal rate. I handled over 80 renewal opportunities and facilitated communication between clients and support engineers, ensuring high customer satisfaction.

Renewal Management Customer Retention Sales Operations Contract Management Communication Negotiation Reporting CRM Management Customer Support

Customer Support Consultant

SupportYourApp

Aug 2020 - Mar 2021 (7 months)

Provided customer support for Lime scooter users, handling inquiries and ensuring a positive user experience. Maintained high feedback ratings and translated support materials to enhance service delivery.

Customer Support Problem Solving Communication Translation User Support Conflict Resolution

Sr. Inside Sales Representative

JMP, Division of SAS Institute

Apr 2018 - Apr 2019 (1 year)

Focused on renewal management and sales development, I contacted existing license users for renewals and created strategic plans to improve renewal rates. I also provided training and managed sales forecasts.

Sales Development Renewal Management Customer Training Lead Qualification Revenue Forecasting Strategic Planning Communication Reporting Customer Engagement

Business Development Manager

Payoneer

Aug 2017 - Mar 2018 (7 months)

Acquired new customers and supported sellers on e-commerce platforms. I managed sales pipelines and generated leads through marketing events, contributing to significant user acquisition.

Customer Acquisition Lead Generation Sales Management Marketing User Training Reporting Customer Support Partnership Development

Sales Specialist

MathWorks Korea, LLC

May 2008 - Jul 2017 (9 years 2 months)

Managed software maintenance renewals and drove upsell opportunities. I maintained customer relationships and provided training, significantly contributing to the company's revenue.

Sales Management Customer Retention Upselling Revenue Forecasting Customer Training Communication Data Analysis Lead Qualification CRM Management

Sales Operations/Admin Specialist

Quest Software Korea, Ltd.

Aug 2005 - Jul 2008 (2 years 11 months)

Processed purchase orders and managed sales data, ensuring accuracy in CRM systems. I supported sales teams with administrative tasks and translated technical documents.

Sales Operations Data Management CRM Translation Administrative Support Order Management Communication Data Analysis Customer Support Team Collaboration

Education

Degrees, certifications, and relevant coursework

Sungkyunkwan University

Bachelor of Arts, French Language and Literature / Business Administration

1999 - 2004

Graduated with a Bachelor of Arts in French Language and Literature and Business Administration, focusing on the intersection of language skills and business acumen.