Yuce Ozan

Je travaille au sein de DCS Communication Center en tant qu’assistant de projet. Mes missions principales incluent la réception d'appels en français, ainsi que l’écoute et l’évaluation de la qualité des appels afin d'assurer un service client optimal. Je participe également à l’amélioration continue des processus de communication et à la satisfaction des clients francophones.

I work at DCS Communication Center as a Project Assistant. My main responsibilities include handling incoming calls in French and monitoring call quality to ensure optimal customer service. I also contribute to the continuous improvement of communication processes and customer satisfaction for French-speaking clients.

As a manager in the workshop of our family-owned business, I held significant responsibilities in employee management and overseeing production processes. This experience helped me develop customer relationship management and client-focused service skills. My main responsibilities included:

Employee Management :

- Recruitment of new employees: Selecting suitable candidates based on needs a

J'ai occupé un poste de gestionnaire dans l'atelier de confection de notre entreprise familiale. Au cours de cette expérience, j'ai assumé des responsabilités majeures dans la gestion des employés et le suivi du processus de production. Cette expérience m’a permis de développer mes compétences en gestion de la relation client et en service orienté vers les besoins des clients. Mes principales miss

After my graduation in 2018, I worked as a Sales Representative at O.B.O. Automotive, the distributor of Fil Filtre, a car filter manufacturer based in Turkey. During this period, I was actively involved in both field sales and phone-based order and sales processes.

* Conducted face-to-face meetings with customers to present products and generate sales.
* Handled orders and sales through phone co

Après avoir obtenu mon diplôme en 2018, j'ai eu l'opportunité de devenir franchisé de la marque Fil Filtre, spécialisée dans la fabrication de filtres automobiles, située en Turquie. En prenant le risque et en vivant cette aventure pendant deux ans, j'ai occupé le poste de propriétaire d'entreprise. Mes responsabilités comprenaient :

- Fourniture et exportation de pièces automobiles
- Recruteme

Pendant mon stage en tant que Community Manager, j'ai été responsable de la création de contenu pour diverses entreprises, ce qui m'a permis de développer une compréhension approfondie des besoins des clients et d'adapter les messages en fonction des objectifs de chaque marque. J'ai également participé à des séances de shooting photo, renforçant ainsi mes compétences en photographie et en gestion

Pendant mon stage en tant que Spécialiste clients chez Elf AJANS, j’ai participé à la création de contenu pour le magazine "Weeding Style", ce qui m’a permis de développer mes compétences en rédaction et en création de contenu visuel. J’ai également effectué des retouches d’images sur Photoshop, améliorant ainsi mes compétences en conception graphique et en édition d’images. De plus, j’ai eu l’opp

During my internship as a Client Specialist at Elf Ajans, I contributed to creating content for "Weeding Style" magazine, which improved my writing and visual content creation skills. I also worked on Photoshop for image retouching, enhancing my graphic design and image editing abilities. Additionally, I participated in organizing a bridal fair fashion show, gaining experience in event management

During my internship as an Event Coordinator, I contributed to updating client databases, which helped me develop skills in information management and customer relations. I was also involved in event organization, where I learned to coordinate various logistical aspects and work collaboratively to deliver memorable experiences. Additionally, I handled call reception, further enhancing my communica

I completed a Full Stack development training program, where I acquired skills in creating dynamic websites and content management using tools such as Django. These abilities enable me to address various client needs and provide customized solutions, ensuring smoother communication and an enhanced customer experience.

With a Master’s degree in Digital Marketing, I have a comprehensive understanding of digital tools and online communication strategies, enabling me to enhance customer experiences and address their needs effectively.

Graduating in Public Relations and Event Management, I developed skills in communication, relationship management, and organization, which are essential for delivering quality experiences and meeting customer expectations.