Open to opportunities

Yousif Yousif

@yousifyousif

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Bilingual IT support and computer engineering professional focused on technical solutions.

Philippines

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What I'm looking for

I seek a technical role where I can apply hands-on server/desktop and cloud skills, solve complex issues, create efficient SOPs, and grow into deeper cloud or systems engineering responsibilities within a collaborative, fast-paced team.

I am a computer engineering graduate with hands-on experience in IT helpdesk L2 support, server and desktop troubleshooting, and cloud administration. I have worked in customer-facing roles across telecommunications, BPO, and travel sectors, consistently resolving technical issues and improving service delivery.

At TaskUS I served as an escalation point, performed desktop and server-level fixes, managed Windows and Linux servers, and supported cloud environments while creating SOPs for new processes. My background also includes hardware design and testing from an internship, plus extensive customer service and Arabic-English bilingual support in travel and telecom roles.

I combine technical troubleshooting, hardware and firmware design knowledge, and strong customer-facing skills to drive efficient problem resolution and improve user experience. I am detail-oriented, self-motivated, and thrive in fast-paced environments where I can apply both my engineering and support expertise.

Experience

Work history, roles, and key accomplishments

IT Helpdesk L2 / Escalation Tech

TaskUs

Jun 2022 - Mar 2025 (2 years 9 months)

Served as escalation point and provided second-level support for desktop, server, network and cloud issues, performed hands-on fixes, created SOPs and managed Windows/Linux servers and cloud environments.

Helpdesk L2 Windows Linux Server Administration Desktop Support AWS Azure GCP Troubleshooting

Arabic Bilingual Travel Representative

AL Tyaar

Aug 2021 - Feb 2022 (6 months)

Managed end-to-end travel bookings (flights, hotels, car rentals), provided destination and visa advice, resolved customer complaints, upsold travel products and coordinated complex itineraries to achieve high satisfaction.

Customer Support Upselling Travel Coordination

IT Intern (OJT)

Alorica

Dec 2019 - Mar 2020 (3 months)

Designed and tested computer hardware components and assisted in setting up and testing networks as part of an on-the-job training program supporting operational IT tasks.

Circuit Testing Troubleshooting Documentation IT Support

Customer Service Representative

Mobily Communications Inc

Apr 2013 - Feb 2015 (1 year 10 months)

Handled inbound and outbound customer calls and emails, resolved complaints, processed orders, upsold products and escalated issues to supervisors, maintaining accurate call logs and reports.

Inbound Outbound Calling Order Processing Escalation Management Upselling CRM