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Yolanda Turner

@yolandaturner

Insurance claims specialist and AI evaluator who designs insurance tasks and assesses model outputs against structured rubrics.

United States
Message

At Swyfft Insurance, I handle higher-exposure property claims, investigating coverage and analyzing policy provisions, expert reports, and other evidence. I write coverage explanations and settlement correspondence grounded in policy language and applicable regulations.

On Independent AI Evaluation Projects, I design insurance-domain tasks and assess large language model outputs against structured rubrics. I identify reasoning and factual defects, refine grader guidance, and create realistic scenarios using claims documents and external authority.

Previously, at United Property & Casualty Insurance, I handled complex property claims and led a catastrophe response team of 8–10 adjusters during Hurricane Ian. In my multi-carrier adjusting work, I handled property, auto, and bodily injury claims and used XactAnalysis to correct estimates in Xactimate.

Experience

Work history, roles, and key accomplishments

IP
Current

Insurance Subject Matter Expert

Independent AI Evaluation Projects

Jan 2025 - Present (1 year 8 months)

Designed complex insurance-domain evaluation tasks and evaluated LLM outputs against structured rubrics for factual accuracy and reasoning quality. Developed and refined answer keys, grader guidance, and scoring criteria grounded in real-world claims and underwriting practice.

SF

Independent Adjuster - Multi-Carrier

State Farm | Tower Hill | MetLife | Assurant | American Fami

Jan 2016 - Dec 2019 (3 years 11 months)

Managed first- and third-party property, auto property damage, total loss, and bodily injury claims in high-volume and catastrophe environments. Evaluated liability, comparative negligence, injury exposure, and damages, and calculated settlements.

Education

Degrees, certifications, and relevant coursework

FU

Florida International University

Master of Science, Health Services Administration

Master of Science in Health Services Administration from Florida International University.

BU

Bethune-Cookman University

Bachelor of Science, Business Administration

Bachelor of Science in Business Administration from Bethune-Cookman University.

Tech stack

Software and tools used professionally

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