I've supported Discovery group operations across Invest, Health, and Vitality, handling high-volume work with accuracy and compliance.
At Discovery Invest, I verify and route business communications across Health, Bank, Insure, and Vitality. I also generate daily team statistics and support colleagues with query processing.
At Discovery Health, I registered members for the oncology treatment programme, captured clinical funding requests, and applied ICD-10 codes. I became a key process reference, trained new hires, and represented the team as an observer in MANCO meetings.
My earlier contact-centre work involved advising members on COVID-19 services, claims, benefits, Health-Check enquiries, and coverage. I bring medical scheme administration knowledge, back-office processing experience, and a calm, self-directed approach to complex member and business queries.
