YSYogesh Sarpotdar
@yogeshsarpotdar
Manager and RPA analyst with 9+ years in shipping and process improvement.
IndiaWhat I'm looking for
I am a Manager and RPA Analyst with over nine years of experience in shipping, export-import operations, and process automation. I have led teams, conducted root cause analyses, prepared Business Ready Documents (BRD), and identified automation opportunities to streamline manual processes, driving measurable improvements in efficiency and customer satisfaction.
I bring technical knowledge, Lean Six Sigma training, and strong interpersonal skills to mentor teams, design training, and collaborate across functions. I consistently exceed expectations by implementing process optimizations, resolving customer issues effectively, and fostering a positive, results-oriented work environment.
Experience
Work history, roles, and key accomplishments
Led automation initiatives and process improvement efforts, producing Business Ready Documents and root-cause analyses that improved operational efficiency; managed and coached teams to deliver RPA solutions and training across projects.
Senior Customer Service Associate
Maersk (India) Pvt Ltd.
Aug 2011 - Aug 2014 (3 years)
Managed import-export customer queries and dispute resolution, improved invoice accuracy and reduced unnecessary email volume by ~70%, enhancing service quality and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Master of Commerce, Commerce
2009 - 2011
Completed Master of Commerce (M.Com) at the University of Mumbai from March 2009 to March 2011.
UMUniversity of Mumbai
Bachelor of Commerce, Commerce
2006 - 2009
Completed Bachelor of Commerce (B.Com) at the University of Mumbai from March 2006 to March 2009.
Narottam Morarjee Institute of Shipping
Diploma, Event Management
2006 - 2007
Completed a Diploma in Event Management at Narottam Morarjee Institute of Shipping from March 2006 to March 2007.
Narottam Morarjee Institute of Shipping
Post-Graduation Diploma, Shipping Management
Post-graduate diploma in Shipping Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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