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Vina User

@vinauser

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Senior software engineer specializing in application support, backend development, and system integrations.

Indonesia

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What I'm looking for

I seek roles where I can lead deployments, improve system reliability, mentor teams, and deliver scalable integrations within collaborative Agile environments.

I am a Senior Software Engineer with strong application support and backend development experience, focused on delivering reliable, scalable systems and smooth Go-Live outcomes. I have led deployments, reduced support tickets through effective debugging and root-cause analysis, and produced detailed technical documentation to ensure operational continuity.

My background includes designing auto-assignment systems, REST APIs, and loyalty management components, plus hands-on experience with .NET Core/Framework, Windows Services, and Microsoft SQL Server. I collaborate across functions, follow SDLC and Agile practices, and prioritize knowledge sharing, user training, and measurable improvements in user engagement.

Experience

Work history, roles, and key accomplishments

Current

Senior Application Support

Current

PT Gift Management Indonesia

Jan 2022 - Present (4 years)

Led Go-Live of a client's Loyalty Management System within one month and reduced support tickets by diagnosing and resolving software issues, improving customer satisfaction and user engagement.

.NET Framework Microsoft SQL Server Troubleshooting Deployment Technical Documentation

Application Support Specialist

PT Gift Management Indonesia

Jan 2020 - Jan 2022 (2 years)

Performed software installations, updates and configuration changes, contributed to enhancements and documentation, and trained end-users to ensure correct application usage.

Application Support Troubleshooting Deployment Technical Documentation User Training SQL Git

Back-end Developer

PT BFI Finance Indonesia Tbk

Jan 2019 - Jan 2020 (1 year)

Designed an Auto Assignment system and Dynamic Parameter Configuration, and participated in a system migration to a new MVC/REST API framework to improve operational allocation and configurability.

C++.NET Framework REST APIs MVC SQL Server Design Patterns Backend Development

System Developer

PT BFI Finance Indonesia Tbk

Jan 2018 - Jan 2019 (1 year)

Developed accounting-focused features including reconciliation, bulk uploads for account balances, virtual account management, and automated document printing across 37 templates to streamline finance operations.

SQL Server .NET Reconciliations Automation Backend Development

Web Developer Intern

Mayora Group

Jan 2017 - Jan 2018 (1 year)

Co-developed a Warehouse Management System as an intern (later a thesis project), added internal portal features for dead stock and packaging review, and resolved KPI menu performance issues.

HTML CSS JavaScript jQuery Web Development WMS Performance Tuning Collaboration

Education

Degrees, certifications, and relevant coursework

BINUS University

Bachelor of Computer Science, Computer Science

2014 - 2018

Activities and societies: Member of HIMTI (Information Technology Organization), Education Division; participated in campus seminars, study trips, and international programming contest coordination.

Completed a Bachelor of Computer Science with a minor in Database, focusing on software development and database concepts.

Bina Nusantara University

Bachelor of Computer Science, Computer Science

2014 - 2018

Activities and societies: Member of HIMTI (Information Technology Organization), Education Division; participated in campus events and international programming contest coordination.

Completed a Bachelor of Computer Science with a minor in Database, focusing on software development and database concepts.