Yll Shala
@yllshala
I coordinate service delivery, resolve issues, and improve customer experiences.
KosovoWhat I'm looking for
At Simetrix Solutions, I manage and coordinate multiple service contracts for field technicians across the West Coast of the USA.
I act as a liaison between clients and technical teams, delivering customer support and resolving operational and technical issues efficiently. I also use internal systems to manage workflows and KPIs.
I'm motivated by technology and customer experience, bringing strong communication skills and C1 English to client-facing operations.
Experience
Work history, roles, and key accomplishments
Service Delivery Specialist
Simetrix Solutions
Managed and coordinated multiple service contracts for field technicians across the West Coast (USA). Delivered high-quality customer support, acted as liaison between clients and technical teams, and troubleshot operational and technical issues.
Education
Degrees, certifications, and relevant coursework
Mehmet Akif College
High School Diploma, General Studies
Completed high school education at Mehmet Akif College.
Tech stack
Software and tools used professionally
Availability
Location
KosovoAuthorized to work in
Job categories
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