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Leon Abimi

@leonabimi

Customer Support Agent at Pabau who helped clinics resolve software issues and reduced average resolution time by around 35%.

Kosovo

Message

At Pabau, a healthcare SaaS platform, I help clinics around the world solve software problems. I communicate with clients, project managers and QA testers in English, and explain issues and solutions in clear, non-technical language.

I troubleshoot cases step by step using internal tools, Sentry and data checks. This work helped reduce average resolution time by around 35%; I also escalate complex issues with clear notes and follow up until the client is informed.

As a freelance E-commerce Developer, I worked directly with an Austrian client to understand their needs and deliver changes on time. I also resolved issues involving orders, products and payments.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer · Client Support

Current

Pabau

Feb 2022 - Present (4 years 8 months)

Provided daily English communication with clients, project managers, and QA testers to resolve software issues for clinics worldwide. Handled multiple cases, troubleshooting with internal tools and Sentry, reducing average resolution time by around 35%.

Customer Support Troubleshooting REST APIs SQL MongoDB Sentry Communication Skills Escalation Management

E-commerce Developer

Freelance

Jan 2021 - Dec 2021 (11 months)

Worked directly with an Austrian client to understand needs, deliver changes on time, and resolve issues with orders, products, and payments.

Ecommerce Client Communication Problem Solving

Earlier Work Experience

Two Companies

Worked for two companies before moving into software, building reliability, a strong work ethic, and experience dealing with people and working as part of a team.

Education

Degrees, certifications, and relevant coursework

Full Stack Development Bootcamp

Bootcamp, Full Stack Development

Intensive full-time programme in Berlin, working in English with an international group on team projects, building strong technical and communication skills.