yishak wondimgezahu
@yishakwondimgezahu
I support fitness and wellness partners through responsive, relationship-focused service.
EthiopiaWhat I'm looking for
At ClassPass, I support fitness and wellness partners through inbound and outbound phone and email communication. I resolve booking, scheduling, account management, listing, platform, operational, and technical inquiries.
I educate partners on ClassPass tools and best practices, document cases accurately in CRM systems, and collaborate with cross-functional teams on complex issues. I consistently work toward quality, productivity, and service-level targets while building strong partner relationships.
Previously, at Ethio Life and General Insurance, I supported customers, reviewed insurance and loan applications, assessed risk, and analyzed financial information. My background in web development instruction, insurance operations, and mechanical engineering gives me a strong analytical and problem-solving foundation.
Experience
Work history, roles, and key accomplishments
Support fitness and wellness partners by providing high-quality customer service and account support through outbound and inbound communication. Build strong partner relationships while resolving operational issues and helping partners maximize the value of the ClassPass platform.
Key Responsibilities
Manage relationships with fitness and wellness partners through phone and email support.
Conduc
Provided inbound and outbound support to fitness and wellness partners via phone and email, resolving booking, scheduling, account management, and platform inquiries. Collaborated with cross-functional teams to resolve complex cases and maintained accurate CRM documentation.
Provided inbound and outbound support to fitness and wellness partners via phone and email, building strong partner relationships and delivering exceptional customer service. Resolved booking, scheduling, account management, listing, and platform inquiries, troubleshot operational and technical issues, educated partners on ClassPass tools and best practices, collaborated with cross-functional team
Worked as Customer Support Representative at CCI Global.
Worked as Web Development instructor at Qemer Software Technology PLC.
Insurance Underwriting Officer
Ethio Life and General Insurance
Jan 2022 - Dec 2024 (2 years 11 months)
Served as the first point of contact for customers, handling inquiries and providing professional support. Reviewed insurance and loan applications, assessed risk, analyzed financial information, and collaborated with underwriting teams to deliver accurate decisions.
• Design and develop packaging systems for beer products, including bottles,
cans, kegs, and packaging materials. Collaborate with production, quality
assurance, and supply chain teams to optimize packaging processes and
work.
• Review insurance or loan applications to assess risk factors and determine
eligibility. Analyze {nancial statements, credit reports, and other relevant
documents to evaluate applicant's {nancial health. Conduct risk assessments
and make recommendations on pricing, coverage, or terms of insurance
policies or loans. Communicate with applicants, agents, and brokers to gather
additional informa
Education
Degrees, certifications, and relevant coursework
Addis Ababa University
Bsc, Mechanical Engineering
2018 - 2022
Addis Ababa University
Bachelor of Science, Mechanical Engineering
2017 - 2021
Grade: 2.91 / 4.00
Graduate with a degree in mechanical engineering, driven by an unstoppable curiosity and a passion for exploration.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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