Yined Bohorquez
@yinedbohorquez
I lead customer service training, financial coaching, and administrative operations to improve customer outcomes.
ColombiaWhat I'm looking for
At XTENDO BPO supporting PedidosYa, I lead customer service teams through their learning curve and train new hires across customer support, transactions, social media, support, and user retention.
I track KPIs, assess quality indicators, and improve training methodologies to strengthen knowledge retention. I previously delivered multichannel customer service, meeting CSAT and first-contact resolution goals.
As a financial coach for App Qiip LikeU, I guided users through savings habits, debt control, and personal financial goals through digital sessions.
My experience also includes administrative and financial operations at Lácteos La Esmeralda, including personnel management, purchasing, billing, and process improvement, as well as commercial financial advising, credit placement, telemarketing, and collections.
Experience
Work history, roles, and key accomplishments
Entrenadora Senior en Atención al Cliente
XTENDO BPO – PedidosYa
Jul 2022 - Present (4 years 2 months)
Lidera equipos en curva de aprendizaje, realiza seguimiento de KPIs y diseña procesos de capacitación para agentes de atención al cliente, garantizando el cumplimiento de indicadores de calidad.
Education
Degrees, certifications, and relevant coursework
Universidad del Tolima
Administradora Financiera, Financial Administration
Completed a degree in Financial Administration, gaining comprehensive knowledge in financial management and administration.
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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