Taja Johnson

Provided timely chat and email customer support, achieving a 95% customer satisfaction rate and resolving inquiries efficiently using CRM-based tracking. Trained new team members, maintained knowledge base articles, and used feedback mechanisms to improve service delivery.

Monitored clinical trial sites to ensure protocol compliance and regulatory adherence while capturing and managing data via electronic systems. Prepared regulatory documentation, conducted quality control, analyzed trial results, and reported findings to stakeholders under GCP guidelines.

Maintained accurate patient records in electronic health record systems and ensured compliance through regular audits aligned to HIPAA requirements. Implemented improvements that reduced record retrieval time by 30%, developed standardized medical coding processes, and trained staff on documentation practices.

Supervised daily operations and coordinated team coverage during peak hours while ensuring compliance with health and safety requirements. Implemented inventory practices that reduced waste by 15%, resolved customer complaints to increase satisfaction by 20%, and supported initiatives that boosted sales by 10%.

Provided customer service and resolved billing and enrollment inquiries, maintaining a 95% customer satisfaction rate through CRM tracking and conflict resolution. Streamlined response processes to reduce average handling time by 20% and improved service offerings that increased repeat business by 15%.

Earned a Bachelor of Science in Healthcare Administration at the University of Phoenix from 2021 to 2024.

Completed an ICD-9 Medical Record Certification program at the University of Phoenix from 2020 to 2021.

Completed a High School Diploma program at Wilson Community College in 2020.