Yetunde Shittu

Facilitated stakeholder meetings and reviewed/approved new procedures. Delivered consistent membership guidance across multiple channels and supported hiring and onboarding of new team members.

Proactively call members to check on their wellbeing and follow up on outstanding concerns. Investigate and resolve member complaints, and draft formal correspondence and documentation on behalf of church leadership.

Managed end-to-end communication with medical students in training, handling confirmations and schedule changes. Administered the Centre's Learning Management System and collaborated across departments to design new training services.

Implemented a local new-hire training program that met regulatory requirements and business needs. Managed the full training administration cycle, including scheduling, enrolment coordination, and documentation.

Partnered with senior management and cross-functional teams to improve service delivery, with direct responsibility for patient information management. Co-managed a multi-department data-sharing project incorporating an online central database.

Administered project meeting minutes, tracking actions and risks. Coordinated workshops and meetings, and managed budget tracking, invoicing, and expenditure reporting.

Prepared business cases and proposals for foreign investors on major projects. Maintained and updated client records and information for senior management and the bidding team.

Delivered ICT and Microsoft Office training to 50 students, improving digital literacy. Liaised with external agencies and management to identify service improvement opportunities.

Activities and societies: Led a 5-person research group on the impact of global crisis on employment.

MBA in Strategic Management from the University of Wales, completed from February 2011 to January 2012.

Grade: 2:2

BSc (Hons) in Computer Science from Olabisi Onabanjo University, Nigeria, completed from October 2001 to October 2007.

West African School Certificate from Oriwu Model College, Nigeria, completed from September 1992 to June 1998.

Certificate in Conflict Resolution in the Workplace.

Online training certificate covering Equality and Diversity, Data Protection Act, and Information Sharing Policy.