Open to opportunities

Yeabsra Tesfaye

@yeabsratesfaye

Message

I coordinate operations, executive support, and customer success for remote teams.

Ethiopia

Message

What I'm looking for

I'm looking for a remote role supporting founders or distributed teams through executive support, project coordination, operations, and customer success. I value clear systems, cross-functional collaboration, and opportunities to improve workflows while helping customers succeed.

At Retell AI, I support company leadership by managing complex calendars, inboxes, travel, and cross-functional projects while protecting 15+ hours of focused leadership time each week. I also lead customer onboarding, triage support requests, and build SOPs and automated workflows that reduced manual administrative time by an estimated 30%.

Across Wozena Inc. and Highland Bridge Solutions, I've coordinated client projects, executive support, stakeholder communications, project reporting, and customer inquiries for distributed teams. I enjoy turning messy workflows into repeatable systems that keep deadlines visible, teams aligned, and customers supported.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant & Operations Coordinator

Current

Retell AI

Feb 2024 - Present (2 years 6 months)

Serves as primary virtual assistant to company leadership, managing complex calendars and inbox prioritization across multiple time zones. Coordinates cross-functional projects and owns customer onboarding and success touchpoints.

Project & Client Success Coordinator

Wozena Inc.

Jun 2021 - Jan 2024 (2 years 7 months)

Managed a portfolio of client projects from kickoff to delivery, coordinating schedules, resources, and milestones for up to 10 concurrent accounts. Acted as day-to-day point of contact for clients, handling onboarding, check-ins, and issue escalation.

Project Management Client Onboarding Relationship Management Calendar Management Meeting Preparation Action Item Tracking Vendor coordination Contract Management Customer Success Meeting Coordination Reporting Vendor Management Trello Google Workspace

Virtual Assistant & Administrative Coordinator

Highland Bridge Solutions

Aug 2019 - May 2021 (1 year 9 months)

Provided remote administrative and virtual assistant support to a small-business owner, managing email, scheduling, and document preparation. Supported project coordination by tracking tasks and deadlines across client engagements.