Tsegaselassie Frew

Delivered exceptional customer service, achieving a 95% client satisfaction rate by tailoring travel solutions to individual needs. Managed high-volume communications, handling 75+ daily calls and emails, resolving inquiries with a 98% first-contact resolution rate.

Streamlined daily office operations, reducing administrative delays by 25% through effective calendar and inbox management for senior leadership. Organized 20+ meetings, workshops, and corporate events monthly, ensuring seamless logistics and 95% attendance satisfaction.

Coordinated project timelines and deliverables for 4 simultaneous projects, achieving 90% on-time completion through effective team collaboration. Conducted market research and identified 20+ potential partners, contributing to a 15% increase in strategic partnerships.

Managed daily correspondence, processing 50+ emails and letters, improving response times by 20%. Coordinated schedules for 10+ staff members, ensuring 100% meeting attendance and zero scheduling conflicts.

Completed a comprehensive Bachelor of Nursing program, gaining foundational knowledge and practical skills in healthcare. Focused on patient care, medical procedures, and health management.

Completed a program in Virtual Assistant studies, acquiring skills in remote administrative support and digital tools. Developed proficiency in managing virtual office operations and client communications.

Undertook a course in Digital Marketing, gaining expertise in online marketing strategies and tools. Focused on areas such as SEO, content marketing, and social media advertising.