Open to opportunities

Tsegaselassie Frew

@tsegaselassiefrew

Message

Versatile virtual assistant with expertise in project coordination.

Ethiopia

Message

What I'm looking for

I am looking for a role that values strong communication and coordination skills, offering opportunities for growth and impact.

I am a versatile and results-driven professional with a Bachelor of Science in Nursing and over four years of experience in project coordination, office administration, and high-volume customer service. My journey has equipped me with the skills to manage complex schedules, streamline operations, and deliver exceptional client experiences. I am proficient in CRM systems, Microsoft Office, and cross-functional collaboration, which allows me to effectively contribute to organizational success.

In my current role as an Independent Travel Manager, I have achieved a 95% client satisfaction rate by tailoring travel solutions to individual needs. My ability to handle high-volume communications and resolve inquiries with a 98% first-contact resolution rate demonstrates my commitment to customer service excellence. I am passionate about leveraging my strong coordination and communication skills to drive success in a dynamic role.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Manager

Current

Dream port

May 2025 - Present (5 months)

Delivered exceptional customer service, achieving a 95% client satisfaction rate by tailoring travel solutions to individual needs. Managed high-volume communications, handling 75+ daily calls and emails, resolving inquiries with a 98% first-contact resolution rate.

Customer Service CRM Systems Client Engagement Negotiation Cross Selling Communication

Office Coordinator and HR Assistant

Capstone Building Rental

Jun 2023 - Feb 2024 (8 months)

Streamlined daily office operations, reducing administrative delays by 25% through effective calendar and inbox management for senior leadership. Organized 20+ meetings, workshops, and corporate events monthly, ensuring seamless logistics and 95% attendance satisfaction.

Office Administration Calendar Management Inventory Management Onboarding Logistics

Project Coordinator

Ibrave Software Technologies

Jun 2021 - Oct 2022 (1 year 4 months)

Coordinated project timelines and deliverables for 4 simultaneous projects, achieving 90% on-time completion through effective team collaboration. Conducted market research and identified 20+ potential partners, contributing to a 15% increase in strategic partnerships.

Project Coordination Market Research Partnership Development Event Management Budget Management Documentation Team Collaboration

Office Assistant

Excess Consultancy PLC.

Jan 2021 - Feb 2021 (1 month)

Managed daily correspondence, processing 50+ emails and letters, improving response times by 20%. Coordinated schedules for 10+ staff members, ensuring 100% meeting attendance and zero scheduling conflicts.

Correspondence Management Scheduling Inventory Management Office Support Administrative Support Efficiency Improvement

Education

Degrees, certifications, and relevant coursework

Keamed College

Bachelor of Nursing, Nursing

2014 - 2019

Completed a comprehensive Bachelor of Nursing program, gaining foundational knowledge and practical skills in healthcare. Focused on patient care, medical procedures, and health management.

ALX Ethiopia

Certificate, Virtual Assistant

Completed a program in Virtual Assistant studies, acquiring skills in remote administrative support and digital tools. Developed proficiency in managing virtual office operations and client communications.

Udemy

Certificate, Digital Marketing

Undertook a course in Digital Marketing, gaining expertise in online marketing strategies and tools. Focused on areas such as SEO, content marketing, and social media advertising.