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Yazide User

@yazideuser

Message

I automate endpoint provisioning, SaaS administration, and remote IT support workflows.

Morocco

Message

I'm providing end-to-end remote technical support at Tech Operations & Services, managing macOS and Windows device lifecycles alongside Google Workspace and Microsoft 365 administration. I automate provisioning and routine IT work with Python, Bash, and AI tools to reduce response time and manual effort.

Previously, I diagnosed Linux, network, and permission issues through ALX Africa while building automation workflows for system diagnostics. My projects include an AI-powered Slack-to-Jira helpdesk triage workflow and cross-platform endpoint provisioning scripts for macOS and Windows.

Experience

Work history, roles, and key accomplishments

Current

IT Systems & Support Specialist

Current

Tech Operations & Services

Jan 2024 - Present (2 years 7 months)

Provided end-to-end technical support for end-users across remote channels, achieving a high resolution rate for hardware, OS, and SaaS access issues. Managed the full lifecycle of macOS and Windows devices, including imaging, software deployment, security updates, and asset inventory tracking.

MacOS Windows Linux Google Workspace Microsoft 365 Jira Slack Python BASH PowerShell REST APIs AI Agents Asset Management TCP IP DNS DHCP VPN Zoom Notion Confluence Git GitHub

Software Engineering Trainee & Systems Assistant

ALX Africa

Nov 2022 - Dec 2023 (1 year 1 month)

Diagnosed and resolved complex Linux system errors, network connectivity bottlenecks, and server permission anomalies. Configured local and remote network infrastructure, implementing firewall rules and monitoring endpoint security.

Linux TCP IP DNS SSH Shell Scripting Git Firewalls Endpoint Security