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ayman belghali

@aymanbelghali

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Cloud-focused IT professional skilled in Azure, networking, and technical support.

Morocco

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What I'm looking for

I seek a cloud or infrastructure role where I can apply Azure expertise, strengthen network/security posture, solve complex technical issues, and grow into senior cloud engineering responsibilities.

I am a cloud computing graduate and hands-on IT professional with experience in Microsoft Azure, network security, and technical support roles. I have delivered escalated support for enterprise services, configured and secured firewalls, and implemented continuity and backup solutions while maintaining strong customer satisfaction.

My technical background includes scripting with Python and Bash, data analysis with SQL and Power BI, and IoT projects using Raspberry Pi and YOLOv8. I am fluent in Arabic, English, and French, hold Azure certifications, and seek to apply my cloud and networking expertise to impactful operational or engineering roles.

Experience

Work history, roles, and key accomplishments

Current

Escalation Resolution Specialist

Current

Bell

Sep 2025 - Present (3 months)

Handle complex escalated cases by investigating advanced issues, providing accurate resolutions, and delivering specialized support to restore customer satisfaction and prevent cancellations.

Escalations Troubleshooting Case Management Communication

Technical Support Engineer

Teleperformance

Sep 2023 - Jan 2025 (1 year 4 months)

Provided technical support to Microsoft partners on Partner Center, Azure, Intune, Exchange and related services, resolving high-volume complex issues while maintaining strong customer satisfaction.

Azure Intune Exchange Troubleshooting Customer Support Cross Functional Collaboration Ticketing Systems

Network & IT Security Intern

Apartel (in partnership with SAPES)

Apr 2023 - Sep 2023 (5 months)

Configured and secured WatchGuard firewalls, monitored infrastructure for vulnerabilities, and contributed to IT continuity planning by designing backup and recovery systems to improve resilience.

Vulnerability Assessment Backup And Recovery Infrastructure Security Technical Support

Education

Degrees, certifications, and relevant coursework

ISMAGI

Professional Licence, IoT and Intelligent Systems

2024 - 2025

Activities and societies: Courses included Sensors, Python, Java, ReactJS, Flutter, NodeJS, Azure, Algorithms, Data Science, Arduino, Raspberry Pi, VueJS; end-of-formation Smart Garage Camera System project.

Professional Licence in IoT and Intelligent Systems focusing on embedded systems, AI, IoT and cloud technologies with hands-on projects and relevant coursework.

ISTA NTIC Hay Ryad Rabat

Specialized Technical Diploma, Cloud Computing

2021 - 2023

Activities and societies: Relevant courses: Cloud Administration, Network Security, Data Analysis, Programming (Python, C++).

Specialized Technical Diploma in Cloud Computing covering cloud architecture, virtualization, and network security with hands-on experience on Azure and OpenStack.