Yağız Benlioğlu
@yazbenliolu
I build engaging digital content and deliver bilingual technical support for customer experiences.
TurkeyWhat I'm looking for
I co-founded Balik Abi, an online media brand where I manage end-to-end video production and editing while using viewer-retention and platform analytics to improve engagement.
As a freelance digital media consultant, I manage social media calendars, create visual promotional materials, and handle digital customer inquiries for local businesses.
Previously, I supported Apple users through Teleperformance, troubleshooting iOS, macOS, cloud configuration, and multi-device synchronization issues in English and Turkish.
Experience
Work history, roles, and key accomplishments
Co-Founder & Media Producer
Balik Abi YouTube Channel
Jan 2025 - Present (1 year 8 months)
Co-founded and scaled an online media brand, managing end-to-end video production and editing. Analyzed viewer retention metrics and platform analytics to optimize audience engagement and content performance.
Digital Media Consultant
Freelance Social Media Management
Jan 2025 - Present (1 year 8 months)
Managed comprehensive social media presence and content calendars for local businesses. Designed visual promotional materials and professionally handled digital customer inquiries.
Logistics & Courier Specialist
Local Convenience Store
Jun 2022 - Aug 2023 (1 year 2 months)
Coordinated time-sensitive deliveries and inventory movements in a fast-paced environment. Maintained exceptional face-to-face customer service and resolved localized navigation or logistics bottlenecks.
Completed intensive onboarding for Apple's official premium software and ecosystem support guidelines. Troubleshot complex iOS and macOS system conflicts, cloud configurations, and multi-device synchronization errors. Delivered empathetic, high-tier omnichannel bilingual support to both international English and Turkish-speaking users.
Education
Degrees, certifications, and relevant coursework
Istanbul University
Associate Degree, Graphic Design
2025 -
Pursuing an Associate Degree in Graphic Design remotely, with an expected completion in the future.
Bahcesehir University
Undergraduate Coursework, Film & TV
2010 - 2018
Completed undergraduate coursework in Film & TV, without graduating.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Salary expectations
Social media
Skills
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