Yaw Frempong
@yawfrempong
I onboard merchants and healthcare users, resolving technical issues and driving digital platform adoption.
GhanaWhat I'm looking for
I've supported merchant onboarding for DoorDash and Wolt through Invisible Technologies, guiding partners through platform setup, account configuration, online ordering integration, and operational best practices. I also built SEO-optimized business websites and maintained accurate onboarding records.
At Lightwave E-Healthcare Solutions, I trained healthcare professionals on LHIMS, provided frontline troubleshooting, and supported implementation across healthcare facilities. I focus on helping users adopt digital tools while safeguarding sensitive information and improving their experience.
Experience
Work history, roles, and key accomplishments
Platform Onboarding Specialist
Invisible Technologies Inc.
Jan 2024 - Dec 2025 (1 year 11 months)
Conducted end-to-end merchant onboarding for DoorDash and Wolt partners, ensuring successful platform setup and adoption. Guided merchants through features, account configuration, and operational best practices.
In-House Support Specialist
Lightwave E-Healthcare Solutions
Jan 2020 - Dec 2025 (5 years 11 months)
Trained healthcare professionals on the use of the LHIMS digital health records platform. Provided frontline technical support and troubleshooting to ensure uninterrupted system usage.
National Service Personnel
Accra West Divisional MTTD
Sep 2018 - Jul 2019 (10 months)
Assisted with traffic management operations and public safety initiatives. Communicated effectively with motorists and pedestrians regarding traffic regulations.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Professional Development, Cybersecurity
Currently pursuing professional Cybersecurity training to expand technical expertise.
National Open University of Nigeria
Bachelor of Science, Criminology and Security Studies
2012 - 2018
Earned a Bachelor of Science in Criminology and Security Studies from the National Open University of Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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