Yasiris Morel

Managed and monitored servers, networks, and system performance to ensure uptime and security. Administered user accounts, permissions, and system access for over 300 users. Performed routine software updates, patch management, and system backups to safeguard data integrity.

Ensured that data was collected and analyzed to be presented in a way that aids in strategic planning. Contributed to managing the flow of information and coordinating responses to help keep teams focused on problem-solving and resolution. Took on IT support responsibilities to troubleshoot minor technical issues such as software installation, forgotten passwords, and internet connection.

Generated more than 50+ sales and up to 20 upsells per day by providing thorough product knowledge and empathizing with the customer’s desires and needs. Through persuasive communication and active listening to the customer, I was able to, not only increase the average order value but also enhance customer satisfaction.

Contributed as a computer support specialist that aided in software installation and troubleshooting of software and hardware such as restarting, resetting, and setting up computers. Provided guidance to help navigate through technical issues that may arise in the future. Additionally, provided technical support to solve issues regarding internet connectivity.

Activities and societies: Participated in the Programming Club, engaging in weekly programming challenges and workshops to enhance in-class skills and explore new interests within computer science.

Pursued an Associate of Science in Computer Science, focusing on core computer science principles. Gained proficiency in programming languages like C++ and Python, alongside practical skills in cloud computing with AWS EC2 & S3, and various operating systems.