Open to opportunities

Yasiris Morel

@yasirismorel

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Aspiring computer scientist with strong analytical and technical skills.

United States

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What I'm looking for

I seek a collaborative environment that fosters growth and innovation, where I can apply my technical skills and contribute to impactful projects.

I am a dedicated computer science student at Borough of Manhattan Community College, set to graduate in Spring 2025. My education has equipped me with a solid foundation in programming, cloud computing, and information technology. I have a passion for problem-solving and a keen interest in leveraging technology to drive efficiency and innovation.

In my previous role as an Executive Representative at 1-800-Flowers.com, I honed my skills in data analysis and IT support, ensuring smooth operations and effective communication within teams. My experience as a System Administrator Intern at the New York City Human Resources Administration further solidified my technical expertise, where I managed servers and provided support during critical outages. I thrive in collaborative environments and am eager to contribute my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

System Administrator Intern

New York City Human Resources Administration

Jun 2024 - Present (1 year 1 month)

Managed and monitored servers, networks, and system performance to ensure uptime and security. Administered user accounts, permissions, and system access for over 300 users. Performed routine software updates, patch management, and system backups to safeguard data integrity.

Systems Performance system updates Patch Management Backup Troubleshooting Incident Management

Executive Representative

1-800-Flowers.com, Inc.

Jan 2021 - Present (4 years 6 months)

Ensured that data was collected and analyzed to be presented in a way that aids in strategic planning. Contributed to managing the flow of information and coordinating responses to help keep teams focused on problem-solving and resolution. Took on IT support responsibilities to troubleshoot minor technical issues such as software installation, forgotten passwords, and internet connection.

Data Analysis Strategic Planning IT Support Troubleshooting Microsoft Excel Customer Support Order Management

Sales Representative

Harry & David

Oct 2020 - Present (4 years 9 months)

Generated more than 50+ sales and up to 20 upsells per day by providing thorough product knowledge and empathizing with the customer’s desires and needs. Through persuasive communication and active listening to the customer, I was able to, not only increase the average order value but also enhance customer satisfaction.

Sales Upselling Product Knowledge Customer Service Persuasion Active Listening Customer Satisfaction

Computer Support Specialist

Escuela Laura Vicuña

Jun 2019 - Present (6 years 1 month)

Contributed as a computer support specialist that aided in software installation and troubleshooting of software and hardware such as restarting, resetting, and setting up computers. Provided guidance to help navigate through technical issues that may arise in the future. Additionally, provided technical support to solve issues regarding internet connectivity.

Installation Technical Support Guidance Problem Solving

Education

Degrees, certifications, and relevant coursework

Borough of Manhattan Community College

Associate of Science, Computer Science

2022 -

Activities and societies: Participated in the Programming Club, engaging in weekly programming challenges and workshops to enhance in-class skills and explore new interests within computer science.

Pursued an Associate of Science in Computer Science, focusing on core computer science principles. Gained proficiency in programming languages like C++ and Python, alongside practical skills in cloud computing with AWS EC2 & S3, and various operating systems.