At Cognizant Technology Solutions, I managed weekly escalations across operations, technical, and client teams while maintaining 100% SLA compliance. I also performed root-cause analysis and supported changes that reduced repeat escalations by 80% over two quarters.
At Metro Home Needs, I prepared month-end budget-versus-actual variance reports, improving data integrity by 30% and maintaining zero audit exceptions over 12 months. I translated performance data into operational actions through daily floor briefings.
I built an n8n AI research workflow that automated research, analysis, and structured output, reducing a 2–3 hour manual process to under two minutes. I also built a Zapier workflow that turns unstructured text into a structured summary and sends the results to Google Sheets.
I built and deployed CareerForge AI, a live platform with eight AI-powered tools. My work spans process improvement, operational reporting, workflow automation, and analytics using Power BI, Excel, and SQL.
