At Bankai Infotech Limited, I provide senior-level product and technical support to enterprise clients, investigating application and production issues. I manage Jira tickets for incidents, change requests, and bug tracking while coordinating resolution with relevant teams.
I deploy applications through Azure DevOps Pipelines and troubleshoot deployment issues. I also update AWS infrastructure templates and manage server Auto Scaling configurations.
At Bankai Infotech Limited, I deploy and upgrade applications using Docker and Ansible, and monitor Linux servers, application logs, and system performance. I also handle CMS configuration and client-specific application customization.
Previously, I supported the Mobifin Mobile Wallet platform at Panamax Infotech Ltd and provided Linux-based product support at Buzzworks Business Service Pvt Ltd. At Buzzworks, I automated deployments using Ansible and Docker and troubleshot operating-system, application, and server-performance issues.
