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yashmeet User

@yashmeetuser

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I grow enterprise account revenue and retention through technical support, escalations, and customer success.

India

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What I'm looking for

I'm looking to own enterprise customer outcomes, technical escalations, retention, and process improvements in a SaaS or IT products environment where customer feedback can shape revenue and product decisions.

I've managed 50+ enterprise accounts at Bydzyne across the U.S., U.K., and LATAM, sustaining 98% CSAT while resolving 50+ complex client issues each week.

I improved payment-resolution efficiency by 30% through real-time case tracking, reduced delivery delays by 15% with predictive ETA and SMS updates, and grew account revenue 12% quarter-over-quarter through tailored product recommendations.

At Funfull, I helped implement AI-assisted ticket routing that pre-tagged 90% of incoming issues and reduced resolution time by 20%. I also re-engaged 15% of dormant accounts through win-back plans, training, and extended trials.

I'm focused on turning customer signals into retention, resolution, and product outcomes through Salesforce, HubSpot, Zendesk, knowledge-base standards, and voice-of-customer programs.

Experience

Work history, roles, and key accomplishments

Customer Success and Support Specialist

Bydzyne Inc.

Aug 2022 - Mar 2026 (3 years 7 months)

Managed 50+ enterprise accounts across the U.S., U.K., and LATAM, sustaining a 98% CSAT score while resolving 50+ complex client issues weekly. Improved payment-resolution efficiency by 30% through automation and reduced delivery delays by 15% via vendor coordination.