At Charles Schwab, I analyzed customer research, behavioral analytics, and usability findings to improve complex financial workflows. My redesign of account-funding decision flows increased completed funding journeys by 14% while maintaining required financial disclosures.
At Mphasis, I translated enterprise requirements into workflow designs and interaction models, reducing median latency by 180ms. In my projects, I’ve designed AI financial and enterprise experiences, including interaction states for agent planning, human approval, failure recovery, and auditability.
