Looking for a job

Yangel Espinosa Ocasio

@yangelespinosaocasio

Message

I manage information assurance and secure military network operations while delivering reliable customer support.

United States

Message

What I'm looking for

I'm looking for a role where I can apply information assurance, network security, system administration, and customer support experience while maintaining security compliance and supporting mission-critical operations.

I'm currently supporting FEMA disaster survivors through registration intake, helpline operations, manual determinations, appeals, and secure handling of personally identifiable information.

Previously, I managed procurement, inventory, employee schedules, IT support, networking, and redundant power systems for Carli's Market. At Optum360, I handled member portal accounts, billing, policy updates, and policy member changes in a high-volume customer service environment.

My background also includes serving as a Battalion Help Desk Supervisor, Information Assurance Security Manager, System Administrator, and Network Security Manager for the U.S. Army, supporting Windows Active Directory, account security compliance, computer imaging, and lifecycle processes.

Experience

Work history, roles, and key accomplishments

Current

Incident Management/Individual Assistance

Current

Federal Emergency Management Agency

Jul 2024 - Present (2 years 2 months)

Provided customer service to disaster survivors through registration intake, helpline tiers, and appeals. Handled PII, conducted identity verification, and reported fraud cases.

Customer Service Case Management