Yangden Sherpa
@yangdensherpa
Licensed Mortgage Loan Originator and retail banking professional who grows customer relationships through compliant lending and exceptional service.
United StatesWhat I'm looking for
I’m a Licensed Mortgage Loan Originator (MLO) and customer-focused banking professional with 10+ years across retail banking, sales, relationship management, branch operations, and hospitality leadership. I’m recognized for strong communication, customer growth, and operational excellence.
In my current role at PNC Bank, I provide consumer and business banking and lending solutions, consistently opening 10+ new customer accounts per month through relationship building, referrals, and needs-based conversations. I assist customers with loan applications and Home Equity Line of Credit (HELOC) products, support branch sales and compliance goals, and earn a Best Employee Award for outstanding customer service.
Experience
Work history, roles, and key accomplishments
Licensed Mortgage Loan Originator (MLO) providing banking and lending solutions to consumer and business clients. Opened 10+ new customer accounts per month, assisted with loan applications and HELOC products, and supported branch sales, service, compliance, and operational goals; recognized with a Best Employee Award for customer service.
Assistant Manager – Front Office
Indian Hotels Company Ltd. (Taj West End)
Jun 2013 - Sep 2021 (8 years 3 months)
Managed front-office operations and guest relations in a luxury hotel environment. Led staffing, training, scheduling, and performance management, resolved escalated guest concerns, and partnered with cross-functional teams to improve revenue and operational efficiency.
Guest Relation Executive
ITC Gardenia
Aug 2012 - Apr 2013 (8 months)
Managed guest relations, reservations, and customer satisfaction initiatives. Coordinated with sales, revenue, and operations teams to deliver exceptional guest experiences.
Cabin Attendant
Kingfisher Airlines
Apr 2011 - Mar 2012 (11 months)
Delivered outstanding passenger service while ensuring safety and regulatory compliance. Responded effectively to customer concerns and onboard emergencies.
Education
Degrees, certifications, and relevant coursework
Lincoln's High School
High School
Grade: Grade 12
Completed Grade 12 at Lincoln's High School in 2010.
Lincoln's High School
Grade 10, High School
2008 -
Completed Grade 10 at Lincoln's High School in 2008.
Lincoln's High School
Grade 12, High School
2010 -
Completed Grade 12 at Lincoln's High School in 2010.
Lincoln's High School
High School
Grade: Grade 10
Completed Grade 10 at Lincoln's High School in 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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