Candice Parker

Spearheaded client outreach initiatives to expand residential and commercial loan portfolios, achieving substantial growth in new loan applications. Evaluated credit files and financial documents meticulously, ensuring optimal loan program selection that minimized risks and enhanced client satisfaction.

Fostered strong relationships between staff and benefit providers, effectively addressing inquiries and improving enrollment accuracy, leading to noticeable gains in employee engagement. Monitored and analyzed timesheets to identify discrepancies, resulting in payroll accuracy and compliance.

Monitored call metrics to identify performance gaps, implementing targeted training that led to noticeable improvements in customer satisfaction. Revamped training material and workflows in collaboration with team leaders, resulting in streamlined processes and improved efficiency.

Managed applicant tracking system to ensure accurate records of applicants and employees are maintained. Reviewed job descriptions, identified necessary changes and updated accordingly.

Answered phones promptly in a professional manner. Created new patient accounts in EMR system as needed.

Completed coursework at Medical Coding Academy in Atlanta, Georgia. This program provided comprehensive training in medical coding practices and principles.

Studied Medical Coding at Lehman College in Bronx, NY. This program focused on the essential skills and knowledge required for medical coding.

Earned a Bachelor of Science in Sociology from Chicago State University. The curriculum provided a strong foundation in sociological theories and research methods.