At Shanghai Champion Cloud Technology CO., LTD, I plan and schedule ITSM implementation projects, guide project execution and work with customers toward acceptance. I completed sign-off for three legacy Hong Kong projects and led on-time development of two Hong Kong projects and one mainland China project.
At Shanghai Gazellio Digital Technology CO., LTD, I designed ITSM, ITAM, CMDB and AIOps proposals and led PoCs for customers across industries. I independently prepared technical proposals for projects with contract values exceeding RMB 10 million and developed AIOps solutions integrating AI capabilities into incident and knowledge management.
At Accenture, I managed the migration of an enterprise service platform from ServiceNow to an on-premise platform, mapping requirements and coordinating vendor delivery. The migration of core IT service processes was completed with zero business disruption.
Earlier, at UBIsoft, I designed four core ITIL processes on ServiceNow and helped establish APAC operations; those processes were later rolled out globally as a standard benchmark. My work has also included Ivanti pre-sales and PoCs, BMW incident management, and ITSM projects at NEC and HP. I hold PMP and ITIL certifications and communicate in English and Japanese for business.
