I hold a degree in Information and Communication Technology and have accumulated 4 years of experience in enterprise application support. With expertise in delivering exceptional customer support, driving process improvement, fostering team collaboration, and successfully leading and training new joiners, I have consistently demonstrated my commitment to personalized care, technical excellence, and the cultivation of a culture of continuous learning. I have a proven track record of achieving high customer satisfaction and possess strong leadership skills.
YGOpen to opportunities
Yamam Gho
@yamamgho
I'm a Senior Application Support Engineer for ServiceRocket and Appfire Atlassian's marketplace.
MalaysiaExperience
SB
Current
Senior Apps Support Engineer
ServiceRocket Sdn. Bhd.
Jan 2023 - Present (1 year 4 months)
Provided technical support and troubleshooting for various applications. Collaborated with cross-functional teams to resolve customer issues and ensure customer satisfaction. Developed and maintained documentation for support processes and procedures. Conducted training sessions for new team members.
SB
Apps Support Engineer
Servicerocket Sdn. Bhd.
Jan 2019 - Dec 2022 (3 years 11 months)
Provided prompt customer support with a professional, friendly and patient attitude. Demoed Servicerocket Jira apps/connectors to evaluators and helped them with any obstacles. Onboarded and trained incoming junior support specialists. Received 5-star customer satisfaction ratings through Marketplace reviews, voice, chat and tickets.
SB
Product Analyst - Intern
Servicerocket Sdn. Bhd.
Jan 2018 - Sep 2018 (8 months)
Learned and experienced troubleshooting and support for Confluence and Jira. Helped with creating technical documentations for different apps. Tested different apps and provided feedbacks.
Tech stack
Learn about the tools and technologies that Yamam likes to use.
Availability
Open to opportunities
Location
MalaysiaAuthorized to work in
Social media
Job categories
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