Open to opportunities

Yalan Shen

@yalanshen

Message

Logistics Coordinator who drives high-volume account execution with proactive problem-solving.

United States

Message

What I'm looking for

I’m looking for an operations-focused role where I can own high-volume customer execution, coordinate cross-functional workflows, and use strong reporting and judgment to prevent delays, solve problems fast, and improve processes.

I’m a logistics and operations account coordination professional known for quickly mastering complex workflows, exercising strong judgment, and taking ownership in high-volume, cross-functional environments. In my current role, I manage 10+ customer accounts and 1,000+ annual container shipments, overseeing 60–100+ concurrent shipments while proactively adjusting timelines to prevent delays, unnecessary costs, and workflow errors.

I also serve as a primary coordination lead between customers and company HQ—bringing structure and proactive management across production, QA, inventory, documentation, and shipping to maintain reliable execution and service quality. I’ve built my edge through operational reporting (weekly customer balance sheets and monthly internal reports) and prior experience supporting a CEO and developing an advertising strategy that increased sales by 15%, along with travel coordination experience that contributed to a 10% sales increase. I’m continuing to strengthen my supply chain planning and inventory operations foundation through APICS CSCP and CPIM preparation.

Experience

Work history, roles, and key accomplishments

Current

Logistics Coordinator

Current

Zhonglu America Corporation

May 2023 - Present (3 years 1 month)

Owned day-to-day management of 10+ customer accounts and 1,000+ annual container shipments, ensuring execution accuracy, timeline control, and service reliability. Coordinated 60–100+ concurrent shipments across customers and led cross-functional execution across production, QA, inventory, documentation, and shipping while maintaining weekly customer reporting and monthly internal operational repo

Logistics Coordination Vendor coordination ERP Systems Tableau

CEO's Assistant

Oceanus Décor & Flooring Inc.

Dec 2021 - Mar 2022 (3 months)

Supported the CEO with client communication, internal coordination, and daily operations to maintain organized workflows and efficient issue resolution. Developed and implemented a new advertising strategy that increased sales by 15%.

Client Communication Coordination Advertising Strategy Independent Judgment Microsoft Office Google Workspace

Travel Agent

Lincoln Tours & Cruise Center

Sep 2018 - Mar 2020 (1 year 6 months)

Sold and coordinated cruise and group travel for parties up to 140, managing reservations, itinerary details, and post-sale support, including for special-needs clients. Improved client satisfaction and loyalty through responsive support and issue resolution, contributing to a 10% increase in sales.

Travel Sales Reservations Management itinerary planning Customer Support Client Relationship Management Sales Growth