Open to opportunities

Yahye Hassan

@yahyehassan1

Message

Customer service executive dedicated to enhancing client satisfaction.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a customer service executive with a strong commitment to delivering exceptional support and resolving customer queries effectively. With experience in the financial services sector, I have honed my skills in conflict resolution and complaint handling, ensuring that every customer interaction is handled with professionalism and care.

During my tenure at Close Brothers Premium Finance, I successfully managed over 60 customer interactions daily, achieving a remarkable 90% first-call resolution rate. My dedication to customer satisfaction is reflected in my 95% satisfaction score across performance reviews. I take pride in my ability to contribute to team goals, including a 30% reduction in call handling time through effective problem-solving and collaboration.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Close Brothers Premium Finance

Oct 2023 - Aug 2024 (10 months)

Delivered high-quality front-line support to customers across various financial services, resolving queries professionally and effectively. Handled 60+ customer interactions per day by phone and email, achieving 90% first-call resolution.

Customer Service Conflict Resolution Complaint Handling Time Management Microsoft Office CRM Tools Zendesk Salesforce Freshdesk

Education

Degrees, certifications, and relevant coursework

Cambridge Technical

Extended Certificate, Business

Completed the Cambridge Technical Extended Certificate in Business, gaining foundational knowledge in business principles and practices. Developed essential skills applicable to various business environments.

GCSE

GCSE, General Studies

Grade: English Language (8), English Literature (6), Religious Education (7), Combined Science (6-6), Maths (5)

Achieved strong grades in core GCSE subjects, including English Language (8), English Literature (6), Religious Education (7), Combined Science (6-6), and Maths (5). Developed a solid academic foundation across multiple disciplines.