At DoorDash, I triage high-volume phone, chat, and email cases, escalating time-sensitive fulfillment issues and routing tickets to the right teams. I also identify and resolve operational issues and document cases in CRM tools.
At Public Partnerships, LLC (PPL), I guided new clients through onboarding and maintained compliant documentation while handling sensitive information under HIPAA standards. I also supported consumers, caregivers, and program participants by phone.
At Restaurant Brands International (Popeyes), I managed high-volume customer interactions while maintaining CSAT above 90%. I served as the primary escalation point, coached agents on de-escalation, and created onboarding and training materials.
Earlier, at Azuma Foods International, Inc., I supported executive operations and cross-functional coordination. At T-Mobile, I managed business client relationships, recommended tailored solutions, and consistently exceeded monthly sales targets.
