Yabsira Solomon

I’m a Junior Customer Service Officer at the Bank of Abyssinia, bringing a degree in Marketing Management from St. Mary’s University and a strong interest in sustainability and innovation. I’m motivated to pursue an MSc in Circular Economy through the Invest Your Talent in Italy program to help drive more circular, resource-efficient business solutions.

Before banking, I worked as a Digital Marketer at Relief Trading, where I managed social media marketing end to end—monitoring trends, designing strategies, and reviewing content. I also supported monitoring and evaluation through data collection and information gathering, while building positive business and customer relationships.

In my current role, I focus on attaining customer requests and delivering efficient, high-quality service. I also promote and sell banking products, services, and channels while complying strictly with regulatory standards, bank policies, procedures, and the code of conduct—supported by skills in critical thinking, problem solving, and emotional intelligence.