Looking for a job

Yaaba Forjoe

@yaabaforjoe

Message

I manage customer journeys, property operations, and time-sensitive service delivery.

Ghana

Message

What I'm looking for

I'm looking for a customer success, operations, or administrative support role where I can coordinate service delivery, build customer relationships, solve time-sensitive issues, and manage priorities independently.

I'm managing day-to-day short-term rental operations at Parker’s Place, coordinating reservations, guest communication, cleaning, maintenance, suppliers, and time-sensitive issue resolution.

I previously built and ran Favoured Homemade Desserts, owning every stage from enquiries and quotations to payments, fulfilment, follow-up, inventory, and delivery. My administrative work at Ghana’s Ministry of Foreign Affairs also strengthened my French-English communication, scheduling, travel coordination, correspondence, and confidential information handling.

Experience

Work history, roles, and key accomplishments

Current

Property Manager

Current

Parker's Place

Dec 2025 - Present (11 months)

Manage day-to-day operations of a short-term rental property, ensuring smooth service delivery and positive guest experiences. Communicate directly with local and international guests, resolve concerns, and coordinate service providers.

Client Communication Reservation Management Service Coordination Problem Solving Digital Booking Platforms Record keeping

Founder & Business Owner

Favoured Homemade Desserts

Jan 2018 - Dec 2025 (7 years 11 months)

Founded and independently operated a customer-facing dessert business, managing the complete customer journey from enquiry through fulfilment and follow-up. Coordinated purchasing, suppliers, inventory, and day-to-day operations.

Customer Relationship Management Order Management Scheduling Payments Inventory Management Supplier Coordination Financial Records

Administrative Assistant

Ministry of Foreign Affairs and Regional Integration

Sep 2017 - Aug 2018 (11 months)

Provided administrative and language support to Senior Foreign Service Officers, managing schedules, travel arrangements, and official correspondence. Translated and reviewed French-English documents and assisted with interpretation.

Administrative Support Schedule Management Travel Arrangements Correspondence Translation Interpretation Confidential Information Handling

Administrative Intern

Law Offices of Ayine and Felli

Jun 2014 - Jul 2014 (1 month)

Provided front-desk and administrative support and served as an initial point of contact for clients. Managed incoming communications, scheduled appointments, and conducted research.

Front Desk Support Communication Skills Appointment Scheduling Research Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Ghana

MSc, International Business

2022 - 2023

Pursued an MSc in International Business at the University of Ghana, Legon, from April 2022 to May 2023.

University of Ghana

BA, French and Linguistics

2012 - 2017

Grade: First Class Honours

Activities and societies: Relevant Coursework: Translation, Business French, Banking & Secretariat Services, Sales & Purchasing, Transport, Insurance & Logistics, Advertising

Earned a BA in French and Linguistics with First Class Honours from the University of Ghana, Legon, from October 2012 to June 2017.

University of Toulouse II – Jean Jaurès

University Diploma, French Studies

2015 - 2016

Grade: C1 Advanced Level

Completed a University Diploma in French Studies at the C1 Advanced Level from the University of Toulouse II – Jean Jaurès, from September 2015 to June 2016.