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XxAgent TigerxX

@xxagenttigerxx

Operations professional at Ascend (formerly FlyFlat) who coordinated luxury trip fulfillment and reconciled high-value client payments.

India

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What I'm looking for

I'm seeking an operations, client services, or business support role where I can bring precision and client-facing rigor.

At Ascend (formerly FlyFlat), I progressed through three trip fulfillment and operations roles, coordinating luxury itineraries, client requests, and financial workflows. As Trip Fulfillment Team Lead, I coordinated between Ticketing and Client Service and authorized client payments across Stripe, FreshBooks, and Utila.

Earlier, I managed daily workflows in Asana and handled luxury travel logistics, including hotel bookings and airport transfers. I also supported Autotrader clients at Etech Global Services and reconciled revenue and cash postings as a Finance Intern at Jumeirah Hotels and Resorts.

Experience

Work history, roles, and key accomplishments

Trip Fulfillment Team Lead

Ascend

Apr 2026 - Aug 2026 (4 months)

Led end-to-end trip fulfillment operations, ensuring high-precision delivery of luxury itineraries, invoices, and ancillary services. Acted as central point of coordination between Ticketing and Client Service teams to resolve schedule changes, payment discrepancies, and VIP escalations.

Stripe Freshbooks Utila Payment Reconciliation Client Services Team Leadership Asana

Workflow and Data Coordinator

Ascend

Aug 2025 - Apr 2026 (8 months)

Managed daily workflows in Asana across a 50+ person organization, coordinating with rotating teams to ensure accurate task completion. Handled end-to-end logistics for luxury clients, including hotel bookings, airport transfers, and car rentals.

Asana Client Services Logistics Coordination Coordinación Hotelera Communication Skills

Trip Fulfillment Member

FlyFlat

Apr 2025 - Aug 2025 (4 months)

Built and executed more than 30 custom travel itineraries and booking tasks per week, maintaining high standards in the premium travel sector. Cross-checked all travel dates, times, and booking confirmations before client delivery.

Travel Itinerary Planning Booking Management Attention To Detail Time Management

Client Support Associate

Etech Global Services

Jan 2025 - Apr 2025 (3 months)

Provided responsive phone and email support to consumer clients and Sales teams, resolving issues on first contact and escalating complex cases. Supported client retention through close collaboration with Sales.

Customer Support Communication Skills Problem Solving Sales Collaboration

Finance Intern

Jumeirah Hotels and Resorts

May 2021 - Oct 2021 (5 months)

Balanced daily revenue and cash postings, reconciled rebate entries against supporting documentation, and audited cash transactions to maintain accuracy and compliance with internal controls.

Revenue Reconciliation Audit Of Cash Financial Compliance Attention To Detail

Freelance Venue Staff

British Council

May 2018 - Sep 2019 (1 year 4 months)

Invigilated IELTS examinations for 250+ candidates per month, verifying candidate details and resolving queries to ensure a fair and compliant testing environment.

Exam invigilation Candidate Verification Compliance Attention To Detail

Education

Degrees, certifications, and relevant coursework

National Institute of Open Schooling (NIOS)

Senior Secondary School Certificate, Physics and Mathematics

Completed Senior Secondary studies in Physics and Mathematics through the National Institute of Open Schooling, India.

The Emirates Academy of Hospitality Management

Bachelor of Business Administration (Hons.), International Hospitality Management

2017 - 2020

Grade: 3.27/4.0

Bachelor of Business Administration (Hons.) in International Hospitality Management from The Emirates Academy of Hospitality Management, Dubai, with a GPA of 3.27/4.0.