Xhesika Ryta
@xhesikaryta
Experienced backoffice team leader with strong organizational skills.
AlbaniaWhat I'm looking for
I am a dedicated and results-oriented professional with extensive experience in team leadership and customer service. Currently, I serve as a Backoffice Team Leader at Axelera Shpk, where I manage a team of 8-10 employees, ensuring efficient operations for an Italian marketplace website. My role involves organizing workflows, training staff, and generating statistical reports to enhance our service delivery.
Throughout my career, I have developed strong communication and interpersonal skills, enabling me to effectively collaborate with clients and colleagues. My background as a medical-technical laboratory assistant has further honed my problem-solving abilities and attention to detail. I am passionate about continuous learning and adapting to new challenges, which drives my commitment to excellence in every task I undertake.
Experience
Work history, roles, and key accomplishments
ASBackoffice Team Leader
Axelera Shpk
Feb 2017 - Present (8 years 4 months)
Currently leading a team of 8-10 employees in customer service for an Italian marketplace. Responsible for statistical reporting, data processing, training staff, and integrating new systems into workflows.
Medical-Technical Laboratory Assistant
Central Military University Hospital
Jul 2016 - Jan 2017 (6 months)
Worked as a medical-technical laboratory assistant, providing support in laboratory tasks and assisting in patient care.
Medical-Technical Laboratory Assistant
Obstetrics Women's Clinic Queen Geraldine
Mar 2016 - Jul 2016 (4 months)
Assisted in laboratory tasks and provided technical support in a clinical setting focused on obstetrics.
Sales Support Assistant
Teleperformance
Sep 2015 - Mar 2016 (6 months)
Provided sales support and customer service, assisting clients with inquiries and resolving issues.
Advertising Sales Agent and Team Leader
IDS Tirana
Jul 2014 - Sep 2015 (1 year 2 months)
Led a team in advertising sales, managing client relationships and driving sales initiatives.
Education
Degrees, certifications, and relevant coursework
U.U.I.SH.
State recognition, Medical-technical laboratory assistant
2016 - 2016
Achieved state recognition as a Medical-technical laboratory assistant, validating my skills and knowledge in the medical laboratory field.
MUMedical University
Bachelor Degree, Medical Technical Laboratory Assistant
2012 - 2015
Completed a Bachelor Degree in Medical Technical Laboratory Assistant, focusing on the technical aspects of laboratory work and patient care.
Qemal Stafa High School
High School Degree, General Studies
2009 - 2012
Completed high school education with a focus on general studies, preparing for further education in the medical field.
Tech stack
Software and tools used professionally
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