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Christos Stampolakis

@chrisstampolakis

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Quality Assurance Manager with 10+ years driving continuous improvement and Six Sigma expertise.

Greece

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What I'm looking for

I am seeking a challenging role in a dynamic, quality-focused organization where I can lead QA teams, implement Six Sigma/process improvements, strengthen compliance and reporting, and continue mentoring and developing people while growing professionally.

I am a Quality Assurance Manager with over 10 years' experience in the outsourcing sector, passionate about quality and continuous improvement. I have led Lean Six Sigma teams of varying sizes and delivered Analytical Prioritization trainings and presentations to multiple management levels.

I have implemented Six Sigma fundamentals across projects, performed analyses on KPIs, and applied root-cause methodologies to increase performance. I led ISO 9001 implementation and maintained ISO 27001 compliance, established C‑SAT programs, and built dashboards and reporting for real-time visibility into volumes, risk trends and team performance.

I am team-oriented and focused on developing people and processes, coaching teams to improve skills and KPIs. I seek a challenging role where I can apply quality monitoring, process improvement, AML/compliance experience, and data-driven decision making to help a dynamic, high-quality organization evolve.

Experience

Work history, roles, and key accomplishments

Current

Financial Crime Analyst

Current

PwC

Jan 2025 - Present (8 months)

Conduct AML/KYC due diligence and enhanced checks for corporate and individual clients in line with EU and FATF regulations, optimizing investigation workflows to increase efficiency while maintaining compliance.

AML KYC OFAC Risk Assessment Investigation Compliance

QA Manager

Intrum

Feb 2021 - Jan 2025 (3 years 11 months)

Supervised a QA team across nine departments, applied Six Sigma for internal process improvement, and led ISO 9001 implementation to improve compliance and KPI performance.

Quality Assurance Six Sigma ISO 9001 KPIs Root Cause Analysis Process Improvement Auditing

Production Quality Controller

Webhelp Hellas

Jun 2019 - Jan 2021 (1 year 7 months)

Defined QA deliverables for new project setups, established coaching guidelines and real-time analysis processes, and implemented continuous improvement methods to raise team performance and survey results.

Quality Assurance Coaching Root Cause Analysis Continuous Improvement KPI Analysis S.M.A.R.T. Targets Process Improvement

QA Assistant Manager

Teleperformance Hellas

Apr 2017 - Jun 2019 (2 years 2 months)

Coordinated QA activities across up to 26 departments, implemented Lean Six Sigma and COPC requirements, and prepared MBR/QBR/ABR presentations for management and clients.

Quality Assurance Six Sigma Training Automation)

QA Analyst

Teleperformance Hellas

Aug 2015 - Apr 2017 (1 year 8 months)

Performed multilingual quality analysis (German/English/Greek) for customer service and technical support, ensuring QA processes and coaching practices were followed to maintain service standards.

Coaching Customer Support

German-speaking Agent

Teleperformance Hellas

Oct 2012 - Aug 2015 (2 years 10 months)

Provided German-language customer service and technical support, substituted for the team supervisor, and assisted with QA tasks to improve logging accuracy and service quality.

Customer Service Technical Support German QA