Open to opportunities

XAVIER PN

@xavierpn

Message

Experienced customer service professional with 20+ years in the industry.

Zimbabwe

Message

What I'm looking for

I am looking for a remote position that values accountability and results, offering opportunities for growth.

With over 20 years of experience in customer service, I pride myself on my sharp communication and problem-solving skills. As a Gen X professional, I am seeking a remote role where I can leverage my dependable, old-school work ethic, which is deeply rooted in accountability and results. I am bilingual, resourceful, and thrive in reliable, results-driven environments.

My background includes a decade in the real estate industry, where I served as a Transaction Coordinator, supporting real estate brokers on both sides of the deal. My experience spans various roles, including customer service positions at Call One LLC and Equifax, and as a Lead Manager at Creation Utah, where I managed a sales funnel in Salesforce and identified distressed properties with motivated homeowners.

Experience

Work history, roles, and key accomplishments

Current

Lead Manager

Current

Creation Utah

May 2019 - Oct 2024 (5 years 5 months)

Served as a virtual assistant for a major cash home buyer, managing sales funnels, calling potential sellers, and identifying distressed properties.

Cold Calling Salesforce Client Engagement Real Estate

Customer Service Representative

We Buy Ugly Homes

May 2012 - Nov 2015 (3 years 6 months)

Provided customer service support, engaging with clients and assisting in the home buying process.

Customer Service Client Engagement Communication Problem Solving

Customer Service Representative

Call One LLC

Jun 2001 - Dec 2003 (2 years 6 months)

Worked in an inbound call center providing customer service. Promoted to work with VIP clients, ensuring high-quality service and support.

Customer Service Communication Problem Solving Inbound

Education

Degrees, certifications, and relevant coursework

Miami Dade Community College

Associate Degree, General Studies

1995 - 2000

Grade: 3.7

Activities and societies: Board member of the Key Club, Vice President of Debate Club

Achieved a GPA of 3.7 while being actively involved in extracurricular activities. Served as a board member of the Key Club and held the position of vice president in the Debate Club for two consecutive years.