w User

Manage NetHunt CRM operations, including customer intake, record creation, data enrichment, duplicate prevention, task assignment, and sales pipeline organization. Build travel quotations and itineraries, and research and qualify B2B travel prospects.

Assisted with international ticketing for destinations including the UK, USA, and Europe using industry-standard ticketing software. Handled end-to-end Umrah booking arrangements, including flight bookings, hotel coordination, and ground transportation.

Assisted with international ticketing for destinations including the UK, USA, and Europe using industry-standard ticketing software. Handled end-to-end Umrah booking arrangements, including flight bookings, hotel coordination, and ground transportation.

Managed administrative and procurement activities for projects and programs, ensuring efficient allocation and utilization of resources. Used Microsoft Excel and Word to prepare reports, documentation, and project records.

Conducted outbound calls to communicate with customers and provide relevant services while developing professional communication skills.

Completed practical retail training involving customer communication, service support, and day-to-day retail activities.

Completed practical retail training involving customer communication, service support, and day-to-day retail activities.

Collected and analyzed data to support business performance, employee satisfaction, and customer experience. Maintained large databases, assisted with budget analysis, and coordinated reporting.

Pursued a Bachelor of Science in English Education and English Literature & Linguistics from 2019 to 2023.

Completed a Bachelor of Science in English Education from 2019 to 2023.

Completed a Bachelor of Science in English Literature & Linguistics from 2019 to 2023.

Earned an IELTS Academic certification from the British Council.

Completed a Digital Marketing certification from Google Digital Garage.

Completed a Soft Skills Training certification from OEC & ICMPD, spanning 2 days and 23 hours, completed on February 14, 2026.