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Kevin Neptune

@kevinneptune

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I lead operations and technology transformations across regulated, enterprise, and field-service organizations.

United States

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What I'm looking for

I'm looking to lead operations, technology, governance, or service-delivery execution in a complex organization where I can strengthen controls, modernize workflows, improve accountability, and turn executive priorities into measurable results.

I've led operations and technology execution for organizations including Vallee Oil & Gas, Santander Consumer USA, DFA Dairy Brands, and Brink's. I turn ownership and executive priorities into accountable operating plans, controls, reporting, and cross-functional delivery.

As COO of Vallee Oil & Gas, I directed multi-site environmental services operations across Texas and New Mexico, integrating field operations, compliance, accounting, HR, sales, and administration. I strengthened contract, customer/vendor onboarding, regulatory documentation, management reporting, and technology-enabled workflows.

Across Santander, DFA Dairy Brands, and Brink's, I led infrastructure operations, IT service management, service delivery, major incident response, vendor governance, and datacenter and cloud transformation. My work spans ServiceNow, enterprise systems, endpoint services, network operations, Azure, AWS, Oracle Cloud Infrastructure, and operational risk governance.

I'm a hands-on executive who uses ITIL, Lean, and disciplined KPI oversight to improve service quality, controls, and customer outcomes. I bring COO, director, and advisory experience across regulated operations, enterprise technology, and complex supplier environments.

Experience

Work history, roles, and key accomplishments

Current

Executive Operations & GovCon Advisor

Current

King & George USA

Aug 2026 - Present (1 month)

Provided short-term executive transition advisory support in a federal government-contracting environment, reviewing priorities, processes, technology needs, governance, and management accountability. Advised on executive execution and cross-functional coordination while evaluating ERP-enabled processes and gaining exposure to JAMIS project accounting.

ERP JAMIS Governance Process Improvement Executive Advisory

Chief Operating Officer

Vallee Oil & Gas, Co.

Jul 2022 - Jul 2026 (4 years)

Directed multi-site environmental services operations across Texas and New Mexico, integrating field operations, compliance, accounting, HR, sales, and administration. Translated ownership priorities into operating plans, accountability, executive reporting, and cross-functional follow-through.

Operations Management Compliance Contract Management Vendor Management SCADA ERP Workflow Systems HSE Regulatory Compliance Financial Oversight

Director of Compliance

Vallee Oil & Gas, Co.

Jan 2022 - Jul 2022 (6 months)

Directed corporate compliance and regulatory coordination during operational expansion, including primary interface with Railroad Commission of Texas requirements. Managed permitting/testing documentation, HSE records, and site-level compliance obligations.

Regulatory Compliance HSE Permitting Risk Management Documentation

Sr. Leader, Director - IT Infrastructure Operations

Santander Consumer USA

Apr 2021 - Jan 2022 (9 months)

Oversaw NOC monitoring, corporate service desk, major incident response, problem management, and change management teams in a large consumer-finance environment. Directed ServiceNow/configuration management, CMDB, hardware/software asset management, endpoint engineering/support, mobility, and executive/VIP technology services.

ITSM ServiceNow CMDB Asset Management Endpoint Engineering Mobility SLA KRIs Risk Management ITIL

Senior Director - IT Infrastructure Operations & Delivery

DFA Dairy Brands (Formerly Dean Foods)

Sep 2019 - Jan 2021 (1 year 4 months)

Directed network, enterprise systems, datacenter, end-user services, service desk, and infrastructure operations supporting a national manufacturing and distribution business. Oversaw database infrastructure and plant engineering/OT environments across 44 production facilities and 60 distribution centers.

Networking Data Center End User Services Service Desk Microsoft 365 Virtual Desktop Infrastructure ServiceNow Managed Services KPIs CSAT

Global Director - IT Service Delivery & Operations

Brink's Incorporated

Jan 2018 - Jun 2019 (1 year 5 months)

Directed tier-3 engineering and service delivery supporting approximately 220 branches across North America with additional EMEA connectivity and ITSM governance responsibilities. Directed new U.S. and EMEA datacenter/DR implementations incorporating Azure, Oracle Cloud Infrastructure, and Amazon Web Services.

ITSM Networking Data Center Cloud Computing Azure Oracle Cloud Infrastructure AWS SD WAN Cisco Meraki Vendor Management Cost Management

Director, Infrastructure Enterprise Systems

Brink's Incorporated

Aug 2017 - Jan 2018 (5 months)

Directed tier-3 Oracle/SQL support and infrastructure/application teams responsible for production platforms, upgrades, problem determination, and maintenance. Led migration of production and non-production Oracle/SQL environments and Exadata platforms into new U.S. operating datacenters.

Oracle SQL Exadata Infrastructure Data Center Migration Peoplesoft IT Security CAPEX OPEX TCO

ITSM and Database Infrastructure Consultant

Neiman Marcus Group

Apr 2016 - Aug 2017 (1 year 4 months)

Augmented executive leadership in a major infrastructure service-provider transition, including operational shadowing, knowledge transfer, runbooks, SOPs, and ITSM tool migration. Directed onshore/offshore database operations using ITIL service design, transition, operations, and continual service improvement practices.

ITSM ITIL Databases Oracle SQL Exadata MySQL Informix ServiceNow SLA Ola Service Catalog

Director, Service Delivery Operations

Infinity Oil and Condensate, LLC

Apr 2015 - Sep 2015 (5 months)

Directed logistics, inventory tracking, site activities, and operating controls using Lean and 5S principles. Monitored key financial metrics, crude/condensate inventory flows, product quality, and operating/capital expenditure against margins.

Lean 5S+Logistics Inventory Management Financial Metrics Management Reporting

Senior Manager, Service Delivery Operations

Tektronix Communications/NetScout - A Danaher Company

Dec 2010 - Dec 2014 (4 years)

Directed a geographically dispersed 30-member organization supporting North and South America and consistently meeting delivery and financial commitments. Managed hardware/software support, deployment, configuration, provisioning, hotfixes, patches, upgrades, and customer-facing service execution.