Natalia Ulloa

I'm an independent business owner commercializing natural products, overseeing sales, customer relationships, and day-to-day operations.

Previously, I spent six years at Encore Capital Group supporting quality assurance, compliance, and consumer service. I drafted and implemented quality standards, audited calls and correspondence, developed training processes, and supported compliance risk management.

My experience also includes resolving credit bureau disputes, managing bankruptcy documentation, and providing property-tax customer service solutions.

At Aegis BPO, I supported customers across Humana, EFA Processing, Shutterfly, and Empower Network, handling insurance verification, data entry, debt-negotiation support, and online platform inquiries. I bring strong communication, active listening, problem solving, negotiation, and attention to detail to customer-focused operations.