At DHL, I responded to shipment, tracking, and delivery enquiries, handled complaints, and provided timely updates on shipment issues. I also coordinated with internal teams on delivery concerns and maintained accurate service records.
At Crystal Marketing, I supported implementation of a school-management system for nursery, primary, and secondary schools. I provided on-site and post-installation support, helped users troubleshoot issues, and trained school staff on system features and digital workflows.
At Memomac Nursery and Primary School, I planned and delivered French lessons, adapting explanations to learners' needs. I also developed ThinkNote, a smart-wallpaper productivity app concept with a Figma prototype and pitch deck, and created online content for The Hustle Station. I'm fluent in English and French.
