Looking for a job

Moyosoreoluwa Akintola

@moyosoreoluwaakintol

Message

I improve SaaS customer support through bilingual product support, feedback analysis, automation, and quality testing.

Nigeria

Message

What I'm looking for

I'm looking to improve customer experiences in a SaaS or product-focused team through bilingual support, customer feedback analysis, automation, product testing, and customer retention.

At Workpay, I create knowledge articles that train an AI agent, build automation workflows that reduce chat handling time, and test products to detect bugs early.

Previously at LG Electronics, I improved customer satisfaction by 25% through new ticket-resolution protocols and reduced average resolution time by 20%. I also analyzed customer feedback and VOC data, produced case studies and reports, resolved an average of 20 tickets daily, and mentored new hires across West African branches.

I'm bilingual in English and French, with experience supporting B2B and B2C customers, driving product adoption, and building customer trust through practical, timely support.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Product Support Executive

Current

Workpay

Aug 2023 - Present (3 years)

In this role, I have actively enhanced team performance and customer satisfaction by regularly creating robust articles used to train our AI agent which has in turn reduced workload for the team and resolved client inquiries faster.
I also work on automation workflows to enhance team productivity thereby lowering chat handling time and also reducing the risks of conversations getting lost in the c

Customer Onboarding Product Testing Customer Engagement

Regional supervisor/Business Development Strategist

Online French Edu

Jul 2019 - Oct 2024 (5 years 3 months)

• Managed virtual training sessions from basic to advanced stages.
• Ensured prompt dissemination of critical updates to team members and clientele.
• Developed instructional materials.
• Performed assessments on students to gauge their proficiency in French.
• Maintained the organisation's website with relevant updates.

Content Development Leadership

Customer Support/ VOC Manager

LG Electronics

Aug 2020 - Jul 2023 (2 years 11 months)

• Directed customer support functions, addressing concerns and questions.
• Recognized with LGEAF award for outstanding performance.
• Enhanced customer satisfaction by 25% through new support ticket resolution protocols.
• Optimized ticket resolution workflows, achieving a 20% decrease in average resolution time.
• Mentored new hires in West African branches to align with organisational best prac

Data Analysis